Outlet Manager

KANMIDOKORO SDN.BHD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading food service company in Kuala Lumpur seeks a Manager to oversee daily operations and ensure customer satisfaction. The ideal candidate will have at least a Diploma and 3 years managerial experience in fast-paced environments. Responsibilities include managing staff, achieving sales targets, and ensuring compliance with regulations. This role offers a competitive salary along with benefits such as retirement contributions, paid leave, and training opportunities.

Benefits

Competitive Salary

Retirement Benefits

Paid Leave

Overtime Pay

Training & Development

Job Stability

Bonuses

Uniforms

Qualifications

• Candidates must possess at least Diploma.
• At least 3 years of managerial experience in the areas of operation field.
• Working experience in high-volume, fast-paced, results-oriented environments.

Responsibilities

• Oversee the day-to-day operations of the outlet, ensuring smooth service.
• Lead, motivate, and manage the outlet team.
• Ensure customers receive prompt, professional service.
• Achieve and exceed sales targets through effective management.
• Ensure compliance with company policies and local regulations.

Skills

Managerial experience

High-volume operations

Customer service

Financial management

Education

Diploma

Job description

Candidates must possess at least Diploma.

At least 3 years of managerial experience in the areas of operation field.

Working experience in high-volume, fast-paced, results-oriented environments, multi-unit management experience desired.

Willing to work on Public Holiday, Shifts and Weekend.

Requirements

• Candidates must possess at least Diploma.
• At least 3 years of managerial experience in the areas of operation field.
• Working experience in high-volume, fast-paced, results-oriented environments, multi-unit management experience desired.
• Willing to work on Public Holiday, Shifts and Weekend.

Responsibilities

Operations Management

• Oversee the day-to-day operations of the outlet, ensuring smooth service and efficient workflow.
• Ensure that all food is prepared and served according to company standards.
• Maintain inventory control and ensure stock levels are sufficient without excess waste.
• Manage the outlet's budget, ensuring that expenses are kept within limits and maximizing profitability.

Team Management and Development

• Lead, motivate, and manage the outlet team and customer-facing employees.
• Create staff schedules and manage labor costs.
• Recruit, train, and onboard new staff members, ensuring they are well-prepared to meet operational requirements.
• Conduct performance appraisals and provide feedback to staff to promote development and improvement.
• Foster a positive work environment, ensuring high levels of morale and teamwork.

Customer Service

• Ensure that customers receive prompt, professional, and courteous service at all times.
• Handle customer complaints or concerns in a professional manner, resolving issues swiftly and efficiently.
• Regularly check customer satisfaction levels, gathering feedback and acting on insights for continuous improvement.

Sales and Marketing

• Achieve and exceed sales targets through effective management, upselling techniques, and promotional strategies.
• Collaborate with the marketing team to implement local store promotions, events, and activities to attract and retain customers.
• Monitor and analyze sales performance, providing regular reports to senior management on achievements, challenges, and opportunities for growth.

Compliance and Health & Safety

• Ensure compliance with all company policies, procedures, and local regulations, including health and safety, food safety, and licensing requirements.
• Maintain cleanliness and safety in the outlet, conducting regular audits and training staff on proper sanitation protocols.
• Oversee equipment maintenance, ensuring everything is in working order and adhering to health regulations.

Financial Management

• Manage cash handling, sales reconciliation, and ensure proper accounting and reporting processes are followed.
• Review financial reports regularly and identify areas for improvement in cost control and revenue generation.
• Ensure all financial transactions are accurately recorded and adhered to budget guidelines.

General

• To adhere and enforce all Company’s policies and procedures.
• Undertake / participate in any ad hoc projects or other relevant duties as assigned from time to time.

Benefits

• Competitive Salary: A fair and attractive salary based on experience and performance.
• Retirement Benefits: Contributions to retirement funds, such as EPF (Employee Provident Fund) and SOCSO (Social Security Organization).
• Paid Leave: Annual leave, sick leave, and public holidays as per company policy.
• Overtime Pay: Compensation for any additional hours worked beyond the regular schedule for salary below RM4k
• Training & Development: Opportunities for skill enhancement or certifications
• Job Stability: Long-term employment with career growth opportunities.
• Bonuses: Performance-based bonuses, including end-of-year bonus.
• Uniforms: Provision of company uniforms if necessary.