Associate Manager, Claims-2

Prudential Group; Kuala Lumpur; On-site; MYR 36,000 - 50,000; Full time

Job summary

A leading insurance company in Kuala Lumpur seeks a Claims Officer to review and approve shield claims accurately and promptly. The ideal candidate will possess strong English communication skills and familiarity with human anatomy and general diseases. Responsibilities include conducting claims investigations, providing quality customer service, and effectively handling enquiries and complaints. This role emphasizes accuracy and compliance within established internal policies and regulatory frameworks.

Qualifications

• Strong command of the English language is essential.
• Familiarity with human anatomy and disease management is required.

Responsibilities

• Review and approve shield claims within service turnaround time.
• Attend to claims investigations and customer enquiries.
• Provide quality customer service and handle complaints.

Skills

Strong command of the English language (spoken and written)

Familiarity with human anatomy

Understanding of general diseases and disease management

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Description Summary

In this role, you will review, assess and approve shield claims within service turnaround time. As part of this dynamic role, you will report to Team Lead, PruShield Claims and work closely with various stakeholders to ensure that the output is accurate and compliant to internal policy and regulatory requirements.

Job Description:

• Review, assess and approve shield claims within service turnaround time. Ensure the output is accurate and compliant to internal policy and regulatory requirements.
• Attend to claims investigations, service recovery and enquiry.
• Attend to medical clarification with hospitals and clinics.
• Involve in projects assigned by supervisor.
• Provide quality customer service including interacting with customers, answering customer enquiries and effectively handling customer complaints.

Who we are looking for:

Competencies & Personal Traits

• Strong command of the English language (spoken and written).
• Familiarity with human anatomy, general diseases and disease management.

Working Experience

• Familiarity with human anatomy, general diseases and disease management.

Professional Qualifications

• Familiarity with human anatomy, general diseases and disease management.

Education

• Familiarity with human anatomy, general diseases and disease management.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.