Automotive Service Advisor – Customer Care & Upselling

Sime Darby Motor Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A major automotive service company in Kuala Lumpur is seeking a Service Advisor to provide customer service and manage vehicle servicing processes. Responsibilities include advising customers on services, ensuring accurate invoicing, and upselling products. The ideal candidate should have experience in the automotive industry, strong problem-solving skills, and a customer-focused approach. The role is essential for maintaining high service standards and customer satisfaction.

Qualifications

• Experience as technicians in the automotive industry.
• Strong customer service focus.
• Ability to manage warranty claims effectively.

Responsibilities

• Carry out service advice at the car together with the customer.
• Ensure vehicle with valid roadtax.
• Organize test drives for correct diagnosis.
• Create detailed orders with vehicle data and costs.
• Check parts availability prior to repairs.
• Upsell dealership services and products.
• Advise on accident damage handling.

Skills

Customer Focus

Problem identification and resolution

Warranty Policies & Processes

Sustainability Orientation

Job description

A major automotive service company in Kuala Lumpur is seeking a Service Advisor to provide customer service and manage vehicle servicing processes. Responsibilities include advising customers on services, ensuring accurate invoicing, and upselling products. The ideal candidate should have experience in the automotive industry, strong problem-solving skills, and a customer-focused approach. The role is essential for maintaining high service standards and customer satisfaction.