Customer Service jobs in Malaysia
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Branch Ops Lead & Customer Experience Coach
Job summary
A leading bank in Asia is seeking a qualified SO-MGR, BSM-Operations Officer to oversee daily branch operations. The role involves managing staff performance, ensuring operational compliance, and providing exceptional customer service while achieving sales targets. Candidates should hold a recognized degree and have at least 2 years of relevant experience. Strong interpersonal, communication, and problem-solving skills are vital for this position. Join us and make a positive impact in a rewarding banking environment.
Qualifications
- Minimum 2 years of working experience in branch operations.
- Enjoys challenges of exceeding customer expectations.
- Ability to develop and engage staff through mentorship.
Responsibilities
- Ensure smooth daily branch operations.
- Manage staff performance and development.
- Maintain operational control and audit compliance.
- Provide efficient service to meet customer needs.
- Work as a team to achieve sales targets.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.