Customer Service Officer

Flash Express; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics service provider is seeking individuals for customer service roles within their warehouse. The position involves providing support to customers through various communication channels and ensuring the resolution of queries and complaints. Candidates should have prior customer service experience, preferably in warehouse operations or logistics, and be comfortable working in a dynamic environment. Proficiency in multiple languages is advantageous.

Qualifications

• Prior experience in a Customer Service facing role.
• Familiar or experienced with Warehouse Operation, Fulfillment, Logistics.
• Proficiency in multiple languages is an advantage.

Responsibilities

• Provide service for warehouse customers via various communication methods.
• Complete customer follow-ups on parcel status.
• Handle customer complaints and provide solutions.
• Record and share difficult problems with team members.

Skills

Customer Service Experience

Familiarity with Warehouse Operations

Proficiency in Mandarin

Proficiency in English

Proficiency in Bahasa Melayu

Job description

Flash Fulfillment is an integrated Warehousing and distribution services logistics service provider under Flash Group, which operates across Thailand, Philippines, Malaysia, and Singapore.

It primarily handles warehousing and fulfillment services for merchants on domestic and international e-commerce platforms.

Additionally, it provides solutions for integrating with major e-commerce platforms such as Shopee, Lazada, and TikTok. We are now looking for talented and dynamic individuals to join our team, apply now!

Job Highlight:

Location: Puncak Alam Warehouse

Monday to Saturday, 9am to 530pm

Job Responsibilities:

Provide service for warehouse customers and solve user problems through call / chat / line / WhatsApp / email etc.

Completing customers follow up with local express courier regarding customers' parcels status.

Familiar with the company's service process and standards (express pick-up, distribution, and other services). Know about customers' needs and provide customers with accurate answers according to customers' needs.

Handle on customer complaints, provide solution based on SOP or elevate if required.

Regularly record the solved and unsolved difficult problems, share them with colleagues and superiors, and explore better solutions.

Requirements:

Prior experience in Customer Service facing role

Familiar or experience with Warehouse Operation, Fulfillment, Logistics related field will be an added advantage

Proficiency in multiple languages (Mandarin, English Bahasa Melayu) will be an advantages as require to deal with wide range of customer

Comfortable in working in warehouse environment & 6 day work week

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