Customer Service jobs in Malaysia

Come and join us in our journey as We Care for People So They Can Be Their Best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.

Hyatt Place Kuala Lumpur, Bukit Jalil - marks the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel features approximately 250 guestrooms, a three-meal restaurant, a large ballroom and 4 meeting rooms as well as a flexible event space on the rooftop, a fitness center and a sky pool.

• Ensures all documents related to the section properly filed for reference.
• Ensures all relevant Human Resources reports are submitted to the Divisional/ Regional Office as required in a timely manner.
• Guides the Management Team to formulate and fairly implements appropriate Human Resources Polices & Procedures.
• Manages the Human Resources Division, ensuring activities are in keeping with our purpose and operational stipulations/ initiatives of Hyatt Hotels Corporation.
• Responsible for preparing the annual Human Resources Business Plan, ensuring the objectives fully addresses the business objectives of the Hotel and needs of the associates.
• Ensures all HR practices are according to Management requirements and meet with the local legislation.
• Oversees the timely and confidential management of associate data.
• Ensures that all departments have a complete set of Departmental Operations Manuals, which are annually reviewed and accurately reflect current standards of performance and Corporate initiatives.

• Supports the hotel’s focus on service excellence by training and assisting others to train people to provide exceptional service to the hotel’s external customers (guests).
• Ensures that Human Resources associates provide the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
• Maintains positive guest and associate interactions with good working relationships.

• Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

• Recruits and selects all associates in conjunction with the General Manager. Ensures that hotel guidelines are adhered when recruiting and use a Leadership Expectation and Core Skills approach to selecting associates.
• Oversees the punctuality and appearance of all associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Conducts Year-End and Mid-Year Check-in Conversation reviews and supports associates in their professional development goals.
• Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
• Supports the implementation of the Hyatt Care Purpose demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Ensures that all associates have a complete understanding of and adhere to associate rules and regulations.
• Drives employees satisfaction and maintains Employee Turnover rate to meet or within our annual target.
• Feedbacks on the results of the Colleague Experience Survey and ensures relevant changes are implemented.
• Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

• Is knowledgeable in statutory legislation in associate and industrial relations.
• Ensures high standards of personal presentation and grooming.
• Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt Corporation.
• Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organizations.
• Carries out any other reasonable duties and responsibilities as assigned.
• Attends all training and meetings as required.

• Ideally with a university degree or diploma in HRM/HRD or Hospitality/Tourism management.
• Minimum 2 years' work experience in the similar role or Assistant Manager in a hotel brand.
• Good problem solving, administrative and interpersonal skills are a must.