Content Moderation - Mandarin + English

ManpowerGroup; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global leader in customer experience management is looking for a Content Moderation Specialist in Malaysia. This role involves reviewing user-generated content, ensuring compliance with policies, and maintaining a secure online experience. Candidates should have a Bachelor's Degree or Diploma, B2 level English proficiency, and experience in KPI-driven roles. Fluency in Mandarin is also preferred. The position requires attention to detail, emotional resilience, and a typing speed of at least 40 words per minute.

Qualifications

• Experience in high-volume, KPI-driven roles such as content moderation or customer service.
• Familiarity with social media, internet laws, and policy regulations is an advantage.
• Minimum typing speed of 40 words per minute with 90% accuracy.

Responsibilities

• Review, classify, and remove user-uploaded content in line with client policies.
• Meet key performance indicators (KPIs) while maintaining high-quality standards.
• Escalate priority issues promptly.

Skills

B2 level English proficiency

Emotional resilience

Attention to detail

Ability to multitask

Fluency in Mandarin

Computer literacy

Education

Bachelor's Degree or Diploma (any discipline)

Tools

Microsoft Windows

Microsoft Office

Job description

About the Client

Our client is a global leader in customer experience management, supporting businesses across industries with innovative solutions. With operations in Malaysia, the client is dedicated to ensuring safe online environments, protecting brand reputation, and delivering exceptional service through professional and empathetic support.

Job Responsibilities

As a Content Moderation Specialist, you will play a vital role in maintaining the integrity of online platforms by reviewing and managing user-generated content. You will ensure compliance with client policies, safeguard customer information, and contribute to a secure and positive digital experience.

Key Responsibilities

• Review, classify, and remove user-uploaded content in line with client policies and parameters.
• Meet key performance indicators (KPIs) while maintaining high-quality standards in content review.
• Escalate priority issues promptly in accordance with established procedures.
• Ensure compliance with confidentiality policies and safeguard sensitive customer information.
• Participate in continuous training programs to enhance skills and stay updated on policies.
• Follow all role‑related instructions and procedures diligently.
• Stay attentive to communications across company channels and respond appropriately.

Job Requirements

• Bachelor’s Degree or Diploma in any discipline (preferred but not essential).
• B2 level English proficiency (reading, writing, speaking, and listening).
• Experience in high-volume, KPI-driven roles such as content moderation or customer service.
• Ability to multitask with strong attention to detail.
• Emotional resilience to handle offensive or disturbing content professionally.
• Availability to work rotational shifts.
• Fluency in Mandarin and English (spoken and written).
• Familiarity with social media, internet laws, and policy regulations is an advantage.
• Minimum typing speed of 40 words per minute with 90% accuracy.
• Computer literacy with proficiency in Microsoft Windows and Microsoft Office.