Customer Service Executive

Red Contact; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic service company is looking for passionate fresh graduates to join their team in Puchong. This role involves handling inbound customer calls, providing accurate information, and resolving inquiries effectively. The position offers numerous benefits including a competitive salary of up to RM2,700, a 12-month contract with training provided, full medical coverage, and opportunities for career growth. Join us to enhance customer satisfaction while enjoying a positive work environment.

Benefits

Salary increment upon confirmation

KPI allowance of up to RM300.00

Full medical coverage

Dental and optical benefits

Annual and statutory leave entitlements

Monthly staff engagement activities

Company trips

Qualifications

• Fresh graduates and individuals who are unemployed or recently retrenched are encouraged to apply.
• At least 1 year of customer service experience is an added advantage.

Responsibilities

• Handle inbound calls and respond to customer inquiries.
• Provide accurate information regarding products and services.
• Resolve customer issues effectively or escalate when needed.
• Ensure timely follow-ups and maintain service quality.
• Contribute to enhancing customer satisfaction.

Skills

Customer service skills

Communication skills

Problem-solving ability

Job description

NOW HIRING: FRESH GRADUATES & 2025 NEW INTAKES

Location: IOI Boulevard, Puchong (Just a 2-minute walk from IOI Puchong Jaya LRT Station)

Salary Range: Up to RM2,700.00

We are excited to welcome passionate and driven individuals to join our growing team!

Key Responsibilities

• Handle inbound calls and respond promptly to customer inquiries and feedback regarding our products and services.
• Provide accurate information to customers and internal support teams.
• Effectively resolve customer issues or **escalate** them to the appropriate departments when needed.
• Ensure timely follow‑ups while maintaining high service quality.
• Uphold professionalism and contribute to enhancing customer satisfaction.

Who Should Apply?

• Fresh graduates, individuals who are unemployed, or those recently retrenched.
• Candidates with at least 1 year of customer service experience will have an added advantage.
• On‑the‑job training will be provided.
• 12‑month contract with strong potential for permanent placement.
• Salary increment upon confirmation.
• KPI allowance of up to RM300.00 (post‑confirmation).
• Annual and statutory leave entitlements.
• No midnight shifts.
• Full medical coverage (including during probation).
• Dental and optical benefits.
• Monthly staff engagement activities (indoor/outdoor with complimentary meals).
• Company trips.
• Opportunities for career growth and advancement.

Workplace Address

IOI Boulevard, Jalan Kenari 5, Puchong
(Directly opposite IOI Puchong Jaya LRT Station – only a 2-minute walk)