Customer Service Executive (Welcoming Fresh Grads)

Feedme POS Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing tech firm in Kuala Lumpur is seeking a Customer Service Executive to handle customer inquiries via live chat and phone. Responsibilities include resolving complaints, providing product information, and maintaining customer relationships. Fresh graduates are encouraged to apply, and bilingual proficiency in English and Mandarin is required. The company offers a competitive salary package, internal transfer opportunities, and a casual dress code.

Benefits

Competitive salary package

Internal transfer opportunities

Casual dress code

Qualifications

• Welcoming fresh graduates and SPM leavers.
• Must be able to speak, read, and type in English and Mandarin.
• Capability to work independently and collaboratively.

Responsibilities

• Respond to customer inquiries via live chat and phone.
• Resolve customer complaints or issues.
• Provide product/service information to customers.

Skills

English language proficiency

Mandarin language proficiency

Ability to multi-task

Proactive problem solving

Attention to detail

Education

Fresh graduates and SPM leavers

Job description

Customer Service Executive (Welcoming Fresh Grads)

Respond to customer inquiries via live chat and phone promptly and professionally.

Resolve customer complaints or issues promptly and accurately.

Provide product/service information and solutions to customers.

Escalate unresolved issues to the appropriate department or person.

Develop and maintain strong relationships with existing clients.

Collaborate with sales and other departments to meet clients' needs.

Maintain accurate records of customer interactions, transactions, comments, and complaints.

What you need for the role:

Fresh graduates and SPM leavers are welcome. [In job training will be provided]

Able to speak, read, and type English and Mandarin (as you might need to converse with our clients from Taiwan).

Ability to multi-task, organize, and prioritize work.

Ability to work independently and as part of a team.

Proactive problem solver with attention to detail.

What we are offering:

Competitive salary package and benefits.

Internal transfer opportunities as we grow and scale.

Casual dress code practice.