Customer Service Executive

AC Pools & Services Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local service company in Kuala Lumpur seeks a dedicated administrative support staff member to manage customer inquiries, coordinate with technicians, and ensure smooth operations. Candidates should possess at least SPM or a diploma, have basic communication skills in Malay and English, and be computer literate. Responsibilities include handling customer calls, maintaining records, and performing general administrative tasks. The role offers benefits such as EPF, Socso, EIS, and bonuses. Fresh graduates are encouraged to apply.

Benefits

EPF

Socso

EIS

Bonus

Allowances

Annual Leave

Performance Bonus

Medical and Hospitalisation Leave

Qualifications

• Minimum SPM / Diploma in any field.
• Basic communication skills in Malay and English (Mandarin is an added advantage).
• Strong interpersonal, coordination, and problem-solving skills.

Responsibilities

• Liaise between technician and Customer Service Manager for updates.
• Send quotation drafts to customers and follow up.
• Handle incoming calls, messages, and customer inquiries professionally.
• Provide accurate information and resolve issues promptly.
• Maintain and update customer records and documents.
• Process orders, forms, and applications accurately.
• Perform general administrative tasks like filing and data entry.
• Coordinate with internal departments for smooth operations.
• Assist in preparing reports and necessary documentation.
• Ensure a positive customer experience with excellent service.

Skills

Basic communication skills in Malay & English

Interpersonal skills

Coordination skills

Problem-solving skills

Ability to work independently

Computer literate

Education

Minimum SPM / Diploma in any field

Job description

Requirements

• Minimum SPM / Diploma in any field.
• Basic communication skills in Malay & English (Mandarin is an added advantage).
• Strong interpersonal, coordination, and problem‑solving skills.
• Able to work independently and as part of a team.
• Computer literate (MS Office, e‑mail, basic data entry).
• Fresh graduates are encouraged to apply.

Responsibilities

• Liaise between technician and Customer Service Manager to ensure accurate and timely updates.
• Send quotation drafts to customers and follow up on responses.
• Handle incoming calls, messages, and customer enquiries in a professional manner.
• Assist customers by providing accurate information and resolving issues promptly.
• Maintain and update customer records, documents, and databases.
• Process orders, forms, and applications with accuracy and attention to detail.
• Perform general administrative tasks such as filing, data entry, scheduling, and managing e‑mail.
• Coordinate with internal departments to support smooth daily operations.
• Assist in preparing reports, paperwork, and other necessary documentation.
• Ensure a positive customer experience by delivering excellent service at all times.

Benefits

• EPF, Socso, EIS
• Bonus
• Allowances
• Annual Leave
• Performance Bonus
• Medical and Hospitalisation Leave