Customer Assistance Coordinator (Travel & Protection)

Allianz; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global leader in assistance and insurance is seeking a Customer Assistance Coordinator to manage client interactions and provide support to travelers. This role involves handling calls, assessing needs, and collaborating with partners. The ideal candidate should possess strong English communication skills and a diploma or degree, with customer-facing experience preferred. Join a multicultural team that values development and offers career growth opportunities in Kuala Lumpur.

Benefits

Training and development programs

Work Well programs for health and wellbeing

Qualifications

• 1+ years' experience in client-facing or coordination roles, fresh graduates welcome.
• Advantage: background in insurance, medical, or travel assistance.
• Able to work rotating shifts across 7 days.

Responsibilities

• Manage inbound and outbound calls, emails, and messages for client services.
• Assess needs and arrange services/benefits based on policy coverage.
• Coordinate with service partners and internal teams to resolve cases.

Skills

Strong English (written and spoken)

Proficient with Microsoft Office

Customer-focused

Calm under pressure

Detail-oriented

Education

Diploma or Bachelor's degree in any field

Job description

Overview

Join Allianz Partners, a global leader in assistance and insurance, and build your career with an international brand that supports millions of customers worldwide. As a Customer Assistance Coordinator (Travel & Protection), you'll work with diverse teams and stakeholders across borders—helping travelers and policyholders get the support they need, when they need it. You'll gain global exposure, sharpen your communication and problem-solving skills, and grow in a multicultural environment that invests in training, development, and long-term career opportunities. If you're looking for meaningful work with real impact in a world-class company, this is your next step.

What you'll do

• Manage inbound and outbound calls, emails, and messages for client services
• Assess needs and arrange services/benefits based on policy coverage
• Coordinate with service partners and internal teams to resolve cases
• Document all conversations, actions, and outcomes in the case system
• Collaborate within the team to ensure seamless, end-to-end case handling
• Handle ad hoc tasks to support Assistance Operations as needed

What you'll bring

• Diploma or Bachelor\'s degree in any field
• 1+ years\' experience in client-facing or coordination roles (e.g., customer service, provider liaison, account/claims support, operations); fresh graduates welcome
• Advantage: background in insurance, medical, or travel assistance
• Strong English (written and spoken); Mandarin and Chinese dialects are a plus
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Able to work rotating shifts across 7 days (07:00-22:00), including weekends and public holidays
• Customer-focused, calm under pressure, and detail-oriented

Location

UOA Centre, KLCC, Kuala Lumpur

Additional information

If you\'re excited but not sure you meet every requirement, apply anyway—we value potential and a growth mindset.

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balan

79133 | Customer Services & Claims | Entry Level | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let\'s care for tomorrow.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don\'t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.