Technical Product Associate

Inno Instrument Sdn. Bhd.; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Malaysia is seeking a Technical Product Associate to join its dynamic team. The role involves providing technical expertise, supporting both customers and internal teams, and performing equipment repairs and calibrations. Ideal candidates should possess a Diploma or Bachelor’s Degree in Engineering and be fluent in English and Mandarin. The company promotes a friendly environment and offers opportunities for career development.

Benefits

Friendly Environment

Career Development

Qualifications

• Prior experience in a similar industry-related position is advantageous.
• Ability to work collaboratively in a dynamic team.

Responsibilities

• Provide technical expertise and support to customers and partners.
• Respond to technical inquiries and deliver exceptional customer service.
• Assist in preparing and repairing products for customers.

Skills

Fluency in English

Fluency in Mandarin

Exceptional communication skills

Analytical and problem-solving skills

Leadership skills

Manual dexterity

Education

Minimum Diploma or Bachelor’s Degree in Engineering (Electrical/Electronic/Telecommunication)

Job description

Qualifications & Experience

Minimum Diploma or Bachelor’s Degree in Engineering (Electrical/Electronic/Telecommunication) or equivalent.

• Fluency in English & Mandarin is essential.
• Excellent manual skills and attention to detail in technical work.
• Strong analytical and problem‑solving skills for hardware debugging and troubleshooting.
• Exceptional communication and interpersonal skills to work effectively with customers and internal teams.
• Demonstrated leadership and the ability to thrive in a collaborative environment.

• Prior experience in a similar industry‑related position is highly advantageous.

Responsibilities

Are you searching for an exciting new opportunity? Do you thrive in a forward‑thinking and collaborative environment? If so, we’d love to meet you!

We are seeking a Technical Product Associate to join our progressive and dynamic team.

We’re looking for a self‑motivated, energetic individual with the drive, determination, and enthusiasm to succeed. This role involves working closely with the team, customers, and partners to provide technical expertise and support. Key responsibilities include responding to technical inquiries, offering advice and solutions, physically preparing and repairing products, and contributing to our company’s growth.

Key Responsibilities

Customer & Team Support

• Support the production team, sales team and distributors by providing accurate and timely technical product information.
• Communicate and collaborate with other departments to share and disseminate technical product knowledge.
• Provide consultations, advice, and recommendations to customers regarding product applications and technical inquiries.
• Deliver exceptional customer service through on‑site visits, teleconferences, timely email responses, and comprehensive training sessions.

Technical Expertise & Product Handling

• Perform equipment repairs, calibrations, and technical troubleshooting to resolve customer issues within defined timelines.
• Apply analytical thinking to debug and resolve hardware issues effectively.
• Handle precise components for tasks such as assembly, disassembly, inspection, and minor modifications with strong manual dexterity.
• Physically prepare, inspect, and configure products, components, and demo units for delivery, internal use, or exhibitions.
• Maintain accurate service records including repairs, part replacements, and maintenance history.

Business Development & Market Support

• Assist the marketing team in exploring potential new market applications to expand the company’s product portfolio.
• Contribute to identifying and implementing growth opportunities.

Additional Duties

• Participate in ad‑hoc projects or assignments as needed.
• Travel occasionally to support business needs or customer requirements.

Benefits

• Friendly Environment
• Career Development