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Job summary
A leading spa service provider in Kuala Lumpur seeks a customer service professional to conduct skin analysis and perform facial services. The ideal candidate should communicate fluently in Mandarin, Bahasa Malaysia, and English with at least 2 years of relevant experience. Responsibilities include advising customers on treatments and products, managing appointments, and ensuring adherence to service guidelines. This position requires availability during retail hours, weekends, and public holidays, offering dynamic opportunities in a high-performance environment.
Qualifications
- Effective communication in Mandarin, Bahasa Malaysia, and English.
- Minimum 2 years of experience in a related customer service role.
- Availability for retail hours, weekends, and public holidays.
Responsibilities
- Provide professional skin analysis and perform facial services.
- Advise and recommend appropriate treatments and products to customers.
- Follow up appointments and maintain relationships with customers.
- Handle customer requests and inquiries effectively.
- Explain services and product knowledge to customers.
- Ensure procedures are performed according to guidelines and SOP.
Skills
To provide customers with professional skin analysis and perform facial services.
To advise and recommend the most appropriate treatment and product to the customers.
To follow up on appointment and maintain good relationship with new and existing customers.
Handle customers' requests and enquiries when necessary.
Able to explain customer regarding the services and packages that are available in the spa. Educate customers on product knowledge.
To ensure all procedure are done according to guideline and SOP.
Developing a good rapport with all customer and clients.
Perform ad hoc duties as assigned by the management.
- Able to communicate in Mandarin, Bahasa Malaysia, English.
- At least 2 years of working experience in the related field is requested for this position.
- Able to work retail hours and weekends, including public holidays.
- Dynamic sales target-driven and high-performance oriented.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.