Tour Operation Executive

SAVVY TRAVEL & TOURS SDN BHD; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading travel agency in Selangor is seeking a Tour Operation Executive to manage customized tours for B2B clients. Responsibilities include organizing travel arrangements, handling bookings, and maintaining supplier relationships. Candidates should possess 1-2 years of experience in tour operations, be proficient in English and Mandarin, and demonstrate strong organizational skills. The position offers competitive remuneration, health insurance, and opportunities for professional development in a dynamic team environment.

Benefits

Competitive remuneration

Health insurance coverage

Yearly bonus depending on performance

Company trip for confirmed employees

Employee training and development

Team-building activities

Company uniform provided

Discounts on tour packages

Exclusive HR software for employee applications

Qualifications

• Minimum 1-2 years' experience in a tour operation or travel consultant role.
• Able to write, read and speak in English and Mandarin.
• Proficient in using travel booking systems and CRM software.
• Ability to work well in a team and meet deadlines.

Responsibilities

• Organize and manage customized tours for B2B clients.
• Build and maintain relationships with hotels and transport providers.
• Handle all tour-related bookings accurately and on time.
• Prepare clear and detailed itineraries for clients.
• Monitor ongoing tours and resolve any issues promptly.
• Act as the main contact point for clients.
• Maintain all necessary travel documents for tours.
• Assist with event coordination and marketing campaigns.
• Manage tour budgets and track costs.
• Collect and review post-tour feedback for improvements.

Skills

English

Mandarin

Travel booking systems

CRM software

Tour operation

Job description

About the role

Savvy Travel & Tours is seeking a talented Tour Operation Executive to join our dynamic team in our Shah Alam, Selangor office. As a full-time role, you will play a crucial part in delivering exceptional travel experiences to our valued customers.

Responsibilities

Tour Planning: Organize and manage customized tours for B2B clients, covering travel arrangements, accommodations, transport, and activities based on client needs.

Supplier Management: Build and maintain strong relationships with hotels, transport providers, local guides, and other vendors to ensure quality service and competitive rates.

Booking Oversight: Handle all tour-related bookings accurately and on time, including accommodations, transport, and activities.

Itinerary Preparation: Create clear and detailed itineraries to ensure well-organized and enjoyable client experiences.

Quality Assurance: Monitor ongoing tours to ensure smooth execution and promptly resolve any issues.

Client Liaison: Act as the main contact point for clients, offering support before and during the tour, and addressing inquiries or concerns.

Documentation: Maintain all necessary travel documents such as itineraries, contracts, invoices, and reports.

Team Support: Assist with event coordination, marketing campaigns, and other tour-related activities.

Budget Tracking: Manage tour budgets to control costs and maintain profitability.

Feedback & Improvement: Collect and review post-tour feedback to enhance future offerings.

General Support: Assist with ad-hoc tasks and special projects as needed by management.

What we're looking for

Minimum 1-2 years' experience in a tour operation or travel consultant role

Able to write, read and speak in English and Mandarin to effectively communicate with Mandarin-speaking clients.

Proficient in using travel booking systems and CRM software

Ability to work well in a team and independently to meet deadlines

Familiarity with the local and regional tourism industry

Passion for travel and a desire to create unforgettable experiences for our clients

What we offer

At Savvy Travel & Tours, we are committed to providing our employees with a rewarding and fulfilling work environment. Our benefits include competitive remuneration, opportunities for professional development, and a dynamic company culture that encourages work-life balance. We also offer health insurance coverage and discounts on our tour packages.

EPF/SOCSO Company trip (For Confirmed Employees) Yearly Bonus depending on Company performance and reflect to Individual performance Twice performance appraisal review annually to identify room for improvement process Employee price for travel packages (For Confirmed Employees) Company uniform provided Travelling claims by receipt Monthly training arrangements from Company Exclusive employee HR software applications (leaves, claims, pay slips etc.) At least once a year Team Building arrangements Monthly / Weekly Company sports & recreations for everyone Training provided

About us

Savvy Travel & Tours is a leading provider of exceptional travel experiences in Malaysia. Since our inception, we have been dedicated to crafting tailor-made tours that cater to the diverse needs of our clients. Our team of passionate travel experts is driven by a commitment to excellence, innovation, and customer satisfaction. Join us on this exciting journey and be a part of our continued success.

Apply now to become our next Tour Operation Executive!