Barista à Malaisie

• Responsible for daily smooth and efficient performance and operation of the restaurant

experience to all customers consistently

• Conducting daily/weekly roll call with employees to drive operations effectiveness and

efficiency via cleanliness of the restaurant, accurate food order taking, servicing the customer, promotions etc.

• Ensuring food preparation and cooking are in accordance to company’s standard operating procedures
• Handle escalated customer’s complaints promptly, professionally and report issues to the higher authority
• Operating and providing training of the existing POS system and ordering system etc.
• Responsible for the restaurant to meet or exceed standards in food quality, safety and cleanliness
• Handle the outlet administrative duties and submit all necessary records and paperwork to the corporate office on time.
• Provide coaching and responsible for staff training and development and monitoring of staff performances as well as roster planning
• Support in new store setup and provide necessary training for staff according company training SOP
• Enforcing discipline and ensuring proper conduct of all staff whereby create a high level of morale amongst the staff in outlets.
• Maintaining Standard Operating Procedures for the restaurant operations
• Responsible for conducting monthly stock check and replenishing of all inventories
• Responsible for the maintenance of critical standard: holding times, service speed and quality, raw and furnished product quality at all times
• Responsible for maintaining proper sanitation, hygiene standards in kitchen and maintain effective store presentation
• Responsible for the restaurant opening and closing cleaning and washing activities
• Ensuring licensing, safety, hygiene, health, cleanliness, sanitation standards are in strict compliance with legislation and guidelines
• Ensuring appropriate staffing levels are maintained to an optimum level for customer satisfaction whilst within budget guidelines.
• Prepare monthly report in relation to the restaurant performance
• Perform any other duties as assigned

• At least 2 years working experience in similar roles in the No Pork No Lard F&B industry
• Japanese Proficiency Level (N2 or higher)

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