Assistant Manager jobs in Spain
AML Team Lead - KL
Job summary
A leading company in the customer experience industry seeks a Team Leader to oversee and mentor a dynamic group of professionals. The role involves strategic planning, setting performance targets, and enhancing team capabilities in a fast-paced BFSI environment. Expect to lead impactful projects and maintain a focus on providing excellent user experiences while fostering a culture of growth and development.
Qualifications
- 2-3 years of people management experience as a Team Leader.
- Experience in BFSI, AML, and KYC.
- Ability to deliver feedback and coaching based on Quality monitoring.
Responsibilities
- Provide mentorship and guidance to team members.
- Set clear sales targets and manage day-to-day activities.
- Conduct quarterly performance reviews.
Skills
Education
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Responsibilities:
- Provide mentorship, guidance, and career development to members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
- Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
- Set clear sales targets, both individual and team-based, and work towards achieving and exceeding these goals.
- Managing the day-to-day activities of the team.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting quarterly performance reviews.
Minimum requirements:
- Bachelor’s degree or equivalent diploma
- Minimum 2-3 years of people management experience as TL.
- Must have BFSI, AML and KYC experience.
- Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format.
- Must be able to spot trends and tendencies with data and drives team to look for insights.
- Strategic thinker with strong analytical and creative problem-solving skills
- Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.
- Significant experience in a complex fast paced environment
- Passion for ensuring an excellent user experience
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.