Senior Engineer/Section Head Engineering

A multinational company; Alor Setar; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global engineering firm in Alor Setar, Kedah is seeking an experienced engineer to manage customer complaints and ensure efficient resolution processes. The role requires at least 5 years in a similar engineering capacity, ideally within a PCB Assembly environment. Candidates should possess strong problem-solving skills and excellent communication abilities to interact with various stakeholders. The position offers an opportunity to work collaboratively in cross-functional teams and implement optimum engineering processes.

Qualifications

• Minimum 5 years of experience in a similar engineering role, preferably in PCB Assembly environment.
• Strong problem-solving and analytical skills to identify and resolve complex technical issues.
• Excellent communication and interpersonal skills to liaise with stakeholders at all levels.

Responsibilities

• Address and manage customer complaints received through various channels.
• Collaborate with internal departments to resolve complaints efficiently.
• Ensure sub-ordinates are properly trained and motivated for improved performance.

Skills

Problem-solving

Analytical skills

Project management

Communication skills

Education

Bachelor’s degree in engineering (Electronic, Electrical)

Tools

PLC

Automation

Job description

A multinational company – Alor Setar, Kedah

Address and manage customer complaints received through various channels.

Analyze and investigate the causes of complaints to determine appropriate resolutions.

Collaborate with internal departments to address and resolve complaints efficiently.

Review FAI to verify and ensure parts conformance to customer requirement.

Escalate unresolved, complex complaints and / or those requiring top management intervention when needed.

Implement optimum engineering process through the use of DFM, PFMEA and Control Plans.

Review in details customer documentations materials and conduct evaluations, prepare engineering report for Back End Processes and prepare part approval submission.

Collaborating with cross-functional teams to support the company's overall operational objectives.

Ensure sub-ordinates are properly trained and motivated for improved performance as a team.

Requirements:

Bachelor’s degree in engineering (Electronic, Electrical) or a related technical field

Minimum 5 years of experience in a similar engineering role, preferably in PCB Assembly environment.

Strong problem-solving and analytical skills to identify and resolve complex technical issues

Proficient in project management techniques and the ability to prioritise and manage multiple tasks effectively

Excellent communication and interpersonal skills to liaise with stakeholders at all levels

Familiarity with relevant industry regulations and safety standards

PLC & automation experience would be added advantage.