Assistant Contact Centre Manager - Based in Macau

Talent Recruit; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality firm is seeking an Assistant Contact Centre Manager to be based in Macau. The role involves leading shift supervisors, enhancing work efficiency, and managing reservations. The ideal candidate should have a degree in hospitality, at least two years of experience in a similar position, and strong communication skills. Fluency in Mandarin, Cantonese, and English is required. Interested candidates may apply by emailing their resumes.

Qualifications

• At least 2 years working experience as Assistant Manager or 4 years as Supervisor.
• Excellent knowledge in reservation & rate management functions.
• Strong communication and collaboration skills.

Responsibilities

• Assist the manager in leading and motivating shift supervisors.
• Provide support to enhance work efficiency and achieve sales targets.
• Build strong relationships with internal and external stakeholders.

Skills

Communication skills

Multitasking ability

Customer complaint handling

Education

Minimum Degree in hospitality or related field

Tools

Opera

Cisco

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Assistant Contact Centre Manager - Based in Macau

Job Openings Assistant Contact Centre Manager - Based in Macau

About the job Assistant Contact Centre Manager - Based in Macau

Company Background

We are representing our client who is a leadingdeveloper, owner and operator of integrated resort facilities in Asia and Europe. As they continue to expand, they are seeking forAssistant Call Centre Managerto be based in Macau.

Job Requirements:

• Assist the manager in leading and motivating the shift supervisors, coordinating activities and and setting clear goals to align subordinates with the company's objectives
• Provide extra support to shift supervisors to enhance work efficiency, achieve sales targets, and contribute to team discussions
• Assist the manager in rate management tasks like setting of room rate and room package in PMS
• Build strong relationships with internal and external stakeholders to effectively resolve key issues through constructive communication
• Work closely with operations and shift supervisors to gather market and team performance insights, analyze gaps, and provide solutions or strategy recommendations to managers as needed
• Maintain and organize key operations data, ensuring accurate input for analysis and decision-making
• Establish a system to monitor shift supervisors' performance in quality and quantity, while the Assistant Manager conducts periodic spot checks and maintains organized records
  

Skills & Qualification:

• MinimumDegree in hospitality qualifications or related field
• Candidate with at least2 years working experience as Assistant Manager position (or4 years working experience as Supervisor) in a centralized call centre will be preferred
• Candidate with excellent knowledge in reservation & rate management functions (Opera, API, OTA) or call centre manager functions (Cisco, Finesse) will be preferred
• Strong communication skills with the ability to collaborate effectively
• Ability to understand and execute complex written and verbal instructions
• Capable of working efficiently under pressure and multitask
• Able to handle customers complaints independently
• Proficient in Microsoft Word, Excel, PowerPoint
• Language: Mandarin, Cantonese & English (Spoken & Written)

Qualified and interested candidates may apply online or email your updated resume to: [e-mail] / [e-mail]

Only shortlisted candidates will be notified.