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FRONT DESK RECEPTION at SAFARI HOTEL AMPANG
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FRONT DESK RECEPTION at SAFARI HOTEL AMPANG
Résumé du poste
A hospitality company located in Selangor, Malaysia is seeking a Front Desk Receptionist to welcome guests, manage bookings, and provide administrative support. Candidates must have excellent customer service skills and be able to communicate effectively. The role involves answering phone calls, allocating rooms, and performing various reception duties. Ensure you have your own transport to work, as no staff accommodation is provided at this time.
Qualifications
- Must have excellent customer service skills.
- Strong communication skills are essential.
- Experience in hospitality or reception is preferred.
Responsabilités
- Welcoming guests and checking their details against their bookings.
- Allocating guests their rooms and providing keys / room cards.
- Answering phones from prospective customers.
- Completing administrative tasks such as filing and photocopying.
- Providing concierge services like booking tickets and arranging travel.
Connaissances
Outils
- Welcoming guests and checking their details against their bookings
- Allocating guests their rooms and providing keys / room cards
- Answering phones from prospective customers and guests, taking messages and delivering them
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information
- Providing concierge services, such as booking theater tickets, arranging travel and providing information about local amenities and attractions
- Preparing room bills and ensuring prompt payments
- Checking guests out, taking payments and returning deposits
- Reception software administration work as well.
Must be able to accommodate own transport to work, We cannot provide staff accommodation in our premises at the moment.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.