Technical Engineer (Medical IT System)

FUJIFILM; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading healthcare technology firm in Malaysia is seeking a Technical Engineer to support the deployment and maintenance of Synapse® Enterprise Imaging systems. This role involves overseeing system installations, providing technical support, and collaborating with clients to meet their specific healthcare needs. Ideal candidates will have a degree in Computer Science or related fields, along with strong skills in server administration and troubleshooting. The position requires hands-on experience in clinical system integration and excellent communication skills.

Qualifications

• Hands-on experience in server administration and managing virtualization platforms.
• Strong understanding of PACS/RIS/VNA systems is an advantage.
• Familiarity with DICOM and HL7 standards.

Responsibilities

• Lead installation and configuration of Synapse® Enterprise Imaging systems.
• Provide Tier 2/3 technical support during and post-deployment.
• Engage directly with clients to gather technical requirements.

Skills

Server administration

Troubleshooting

Excellent communication

Stakeholder management

Problem-solving

Team-oriented

Education

Diploma or bachelor’s degree in Computer Science, IT, Biomedical Engineering

Tools

VMware

Hyper-V

Job description

The Technical Engineer plays a pivotal role in technical support responsibilities. This position is vital in deploying, integrating, supporting, and maintaining FUJIFILM’s Synapse® Enterprise Imaging and other healthcare informatics solutions. The engineer will manage technical deployments, handle infrastructure setups, resolve complex system issues, and work collaboratively with clients and internal stakeholders to ensure successful implementation and long-term system performance.

Job Responsibilities

1. System Deployment & Integration:

   Lead and support the installation and configuration of Synapse® Enterprise Imaging systems, including PACS, VNA, and 3D modules, at customer sites.

   Implement hardware infrastructure (servers, storage, networking) and software components, ensuring compatibility with HIS/RIS and other clinical systems.

   Configure systems to meet healthcare data security, redundancy, and regulatory compliance standards (e.g., HIPAA, GDPR).

2. Technical Support & Maintenance:

   Provide Tier 2/3 on-site and remote technical support during and post-deployment phases.

   Perform preventive maintenance and health checks on systems to ensure optimal uptime.

   Troubleshoot and resolve technical issues involving DICOM, HL7, network, and system performance.

3. Client Engagement & Customization:

   Engage directly with clients to gather technical requirements and translate them into effective configurations and solutions.

   Customize systems to meet clinical workflow and compliance needs based on site‑specific requirements.

4. Documentation & Reporting:

   Maintain accurate documentation of configurations, deployments, system changes, and support logs.

   Contribute to internal knowledge bases, user guides, and support manuals.

   Support technical reporting for compliance audits, project reviews, and service-level agreements.

   Stay up to date on Fujifilm Synapse® technologies, DICOM/HL7 standards, cybersecurity best practices, and healthcare informatics trends.

   Participate in product and technical training sessions and support internal knowledge-sharing.

Job Requirements

• Candidates must possess a Diploma or bachelor’s degree in Computer Science, Information Technology, Biomedical Engineering, or a related field.
• Candidate must have hands‑on experience in server administration, configuring servers, managing virtualization platforms (VMware/Hyper‑V) and storage solutions.
• Strong understanding of PACS/RIS/VNA systems and clinical workflow integration is an additional advantage.
• Familiarity with DICOM and HL7 standards.
• Excellent communication and stakeholder management.
• Strong problem‑solving and troubleshooting abilities.
• Team‑oriented with the ability to work independently when needed.
• Willingness to travel, support off‑site deployments, and flexibility for after‑hours support.