FRONT DESK RECEPTION at SAFARI HOTEL AMPANG

SAFARI PARK Sdn Bhd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality company located in Selangor, Malaysia is seeking a Front Desk Receptionist to welcome guests, manage bookings, and provide administrative support. Candidates must have excellent customer service skills and be able to communicate effectively. The role involves answering phone calls, allocating rooms, and performing various reception duties. Ensure you have your own transport to work, as no staff accommodation is provided at this time.

Qualifications

• Must have excellent customer service skills.
• Strong communication skills are essential.
• Experience in hospitality or reception is preferred.

Responsibilities

• Welcoming guests and checking their details against their bookings.
• Allocating guests their rooms and providing keys / room cards.
• Answering phones from prospective customers.
• Completing administrative tasks such as filing and photocopying.
• Providing concierge services like booking tickets and arranging travel.

Skills

Customer service skills

Communication skills

Tools

Reception software

Job description

FRONT DESK RECEPTION at SAFARI HOTEL AMPANG

• Welcoming guests and checking their details against their bookings
• Allocating guests their rooms and providing keys / room cards
• Answering phones from prospective customers and guests, taking messages and delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Providing concierge services, such as booking theater tickets, arranging travel and providing information about local amenities and attractions
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits
• Reception software administration work as well.

Must be able to accommodate own transport to work, We cannot provide staff accommodation in our premises at the moment.