Executive - Retail Operations

Signature Distribution; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading home living solutions provider in Kuala Lumpur is seeking an Executive - Retail Operations to support delivery and installation operations. You will coordinate installations, manage logistics, and interact with customers and installers. Ideal candidates should possess a diploma in a related field and strong organizational skills. Fresh graduates are encouraged to apply with training provided. Join a dynamic team that values innovation and growth.

Benefits

Performance Bonus & Yearly Increment

Career development opportunities

Comprehensive medical & health insurance

Staff Purchase Discounts

Qualifications

• Fresh graduates are welcome with on-the-job training provided.
• Candidates should have strong customer service experience.
• Proficiency in coordinating and scheduling tasks required.

Responsibilities

• Plan and assign installation jobs to installers.
• Prepare monthly installation reports and record jobs manually.
• Handle logistic arrangements after sales orders are secured.

Skills

Organizational skills

Customer service

Interpersonal communication

Problem-solving

Scheduling

Education

Minimum SPM or Diploma in Business Administration, Supply Chain, Logistics, or related field

Job description

Join Our Dynamic Team at Signature International Berhad – Shape the Future of Home Living!

At Signature International Berhad, we’re passionate about revolutionizing home living spaces. As pioneers in the industry, we’ve spent over 30 years delivering exceptional, innovative, and sustainable solutions that elevate homes to new levels of comfort and style.

At Signature, you’ll be part of a dynamic environment where your ideas are valued, and you’ll have the opportunity to grow professionally, make a meaningful impact, and work alongside a team that shares your passion for excellence.

If you're excited about building the future of home living and want to be part of a company that values collaboration, growth, and continuous innovation, Signature International Berhad could be the perfect place for you.

Apply today and join our growing team!

About the Role

We are looking for a proactive and detail-oriented Executive - Retail Operations to support the end-to-end execution of our Delivery & Installation operations. This role is responsible for coordinating installation and logistics arrangements, managing correspondences via the Signature App, and handling service reports, repair, and maintenance activities to ensure a smooth and efficient fulfilment process.

What you’ll be doing

• Planning and assign installation job to different installers.
• To prepare monthly installation report.
• To record (Manually) on received Jobs.
• To check and prepare to claims before submitting to Manager for verifications.
• Has the ability to know and how to handle installers’ complaint and resolve installers’ issue.

Logistic Arrangement

• To involve in logistic arrangement after sales order is secured.
• To issue shortage form and prepare shortage summary report, update daily and executed accordingly.
• To follow up closely on the shortage issues with detailer, purchaser & production planner.
• Update work progress, completion tasks of transporters for the transporter and clients.
• To plan, arrange & prepare schedule for installer, transporter, SRCF, IMR, rubbish collection on daily basis.
• Plan delivery trip upon email received from outstation branches.
• Follow up with transporter & installers for the actual time arrival at site (via Waze, Whatsapp & SMS) and update into schedule accordingly.
• To update ISO report on monthly basis.
• Produce accurate information for customers, transporters & installers.

To manage Signature App

• To key in all jobs and sub con schedule into APPS.
• Involve in information gathering & guidance for Sub-Cons on Signature App.
• Act as Contact point with IT on Signature Apps issue.
• Responsible for compiling an overall report.
• To arrange SR|RM schedule based on requests received.
• To review SR | RM root cause by checking with detailer before send off the team.
• To compile & Alert Retail Support on the finding of Common mistake from SC.
• To arrange for SR Van Service & Maintenance scheduling.

What We're Looking For

• Minimum SPM or Diploma in Business Administration, Supply Chain, Logistics, or a related field.
• Fresh graduates are welcome! We offer on-the-job training and dedicated mentorship to help you grow.
• Candidates with strong customer service experience are encouraged to apply.
• Well-developed organisational and planning skills.
• Strong interpersonal and verbal communication skills; able to build and maintain good working relationships with customers, transporters, installers, and other vendors.
• Proficient in scheduling and coordination.
• Familiar with routes and logistics within the Klang Valley area.
• Able to work under pressure and meet tight deadlines; resourceful and capable of working independently.
• Demonstrates problem-solving ability and a proactive mindset ("connect the dots").

What We Offer

• Performance Bonus & Yearly Increment.
• Opportunities for career development and further training.
• Comprehensive medical & health insurance coverage.
• Staff Purchase Discounts on Company products.
• Various staff activities and social events.