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Customer service advisor - VOA - Durham - 7th January
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Customer service advisor - VOA - Durham - 7th January
Résumé du poste
A recruitment agency is seeking a Customer Service Officer for the Valuation Office Agency in Durham. This full-time position involves handling customer inquiries and providing support. The role offers a hybrid working model following training and is a temporary contract until March 2026 with potential for extension. Ideal candidates will have strong communication skills and attention to detail, fostering an efficient and courteous customer service experience.
Qualifications
- Experience in customer service or a related field is beneficial.
- Ability to handle multiple inquiries efficiently.
Responsabilités
- Handle incoming calls from customers professionally.
- Provide accurate information and resolve queries.
- Carry out administrative tasks to support the team.
Connaissances
- Location: Durham (Hybrid after training)
- Hours: Full-time, 08:45 - 16:45, Monday to Friday
- Contract: Temporary until 31st March 2026 (with potential for extension)
- Pay Rate: £14.47 per hour
Brook Street are excited to be recruiting Customer Service Officers on behalf of the Valuation Office Agency (VOA), part of HMRC. This is an excellent opportunity to join a busy and supportive team, delivering vital customer service to the public.
As a Customer Service Officer, you'll be the first point of contact for customers – mainly handling inbound telephone enquiries, as well as supporting teams with data entry and administrative tasks. The role is varied, fast-paced, and offers a great opportunity to build valuable experience in a government environment.
- Handle incoming calls from customers in a professional and efficient manner.
- Provide accurate information and resolve queries confidently.
- Carry out administrative and data processing tasks to support the wider team.
- Maintain accurate records and ensure a high level of attention to detail.
- Work collaboratively within a supportive, customer-focuse…
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