Customer Service Advisor

Premier Recruitment Solutions; Eastleigh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A growing packaging company based in Eastleigh is seeking a Customer Service Advisor to join their team. Responsibilities include processing orders, managing customer expectations, and providing administrative support. Ideal candidates will demonstrate strong IT skills, effective communication, and a self-motivated attitude. The role offers generous benefits including a company pension scheme and opportunities for career advancement. Work hours are Monday to Friday from 8:30 AM to 5:30 PM.

Benefits

Company-contributed pension scheme

28 days’ annual leave

Career progression opportunities

Free parking

Weekly pay

Qualifications

• Must be able to adapt to different situations and learn quickly.
• Strong IT skills required, specifically in Outlook, Excel, and Word.
• Good communication skills are essential.

Responsibilities

• Process and manage customer orders effectively.
• Maintain clear records and manage customer relationships.
• Provide assistance during peak times or in the absence of others.

Skills

Ability to learn quickly and adapt

Strong IT capabilities (Outlook, Excel, Word)

Good numeracy and literacy skills

Self-motivated

Polite and friendly disposition

Punctual

Ability to work under pressure

Problem-solving initiative

Job description

Customer Service Advisor

Premier Recruitment Solutions are working with a privately owned company – the fastest growing Polythene Packaging manufacturer – to recruit into their customer service department. The role involves a variety of responsibilities, including customer service, administration, order processing and assisting the Directors with day‑to‑day business operations.

Responsibilities

• Process customer orders
• Manage customer expectations
• Answer telephone enquiries
• Liaise with other departments
• Maintain up‑to‑date records
• Manage customer stocks
• Provide cover during annual leave or illness across other departments

Traits & Skills

• Ability to learn quickly and adapt to different situations
• Strong IT capabilities (Outlook, Excel, Word)
• Good numeracy and literacy skills
• Self‑motivated
• Polite, friendly with a professional telephone manner
• Punctual
• Ability to work under pressure in a fast‑paced thriving environment
• Problem‑solving and initiative

Benefits

• Company‑contributed pension scheme
• 28 days’ annual leave (including bank holidays)
• Career progression and internal promotion encouraged
• Free parking
• Weekly pay
• Hours of work 8:30 – 5:30 Mon – Fri

Location: Hampshire, Southampton

Premier Recruitment Solutions are an equal opportunities employer and all applications will be assessed solely on merit.