Customer Service Advisor

Prime Appointments; Writtle; On-site; GBP 27,000; Full time

Job summary

A recruitment agency is seeking a full-time Customer Service Advisor in Writtle, England. Responsibilities include ensuring excellent customer service via telephone, live chat, and email, advising customers on products, and processing orders. The ideal candidate will have over a year of experience in call centers and customer service, showcasing strong communication and complaint-handling skills. The role offers a salary of £27,000 per annum, plus great benefits like a bonus scheme and employee discounts.

Benefits

Bonus scheme

Casual dress

Employee discount

Free on-site parking

Qualifications

• Must be able to drive due to the location of the business.
• Experience in a call center and customer service is essential.
• Ability to handle complaints effectively.

Responsibilities

• Ensure a high level of customer service by telephone, live chat, and email.
• Advising customers on our range of products.
• Processing orders over the phone.
• Resolving delivery issues and dealing with occasional complaints.
• Replying to inquiries via email, live chat, and over the phone.
• General administrative tasks.
• Continually develop and increase product knowledge.

Skills

Excellent verbal and written communication skills

1+ years' experience within a call centre and customer service position

Complaint handling experience

Positive, can-do attitude

Computer literate

Job description

A client of ours in the Chelmsford (Writtle) area are recruiting a Customer Service Advisor to join their team. This is a full-time permanent position working a two-week varying rota (hours below) and paying £27,000 per annum depending on experience.

Please note that you must be able to drive due to the location of the business.

Key Duties include but are not limited to:

• Ensure a high level of customer service by telephone, live chat and email
• Advising customers on our range of products
• Processing orders over the phone
• Resolving delivery issues and tactfully dealing with occasional complaints
• Replying to enquires via email, live chat and over the phone
• General administrative tasks.
• Continually develop and increase product knowledge.

Skills and Experience required to be considered for this Customer Service Advisor position:

• Excellent verbal and written communication skills.
• 1+ years' experience within a call centre and customer service position
• Complaint handling experience.
• Positive, can-do attitude.
• Computer literate.

Great Benefits to working for this company include:

• Bonus scheme
• Casual dress
• Employee discount
• Free on-site parking

Hours:

• Week 1: Monday 7:30am - 5:00pm, Tuesday - Thursday 8:00am - 5:00pm and Friday 8:00am - 4:30pm
• Week 2: Monday 8:00am - 5:30pm, Tuesday - Thursday 8:30am - 5:30pm and Friday 8:00am - 4:30pm

If you feel like you meet the above criteria & would like to be considered for this Customer Service Advisor position, please apply with your CV and contact Abi at Prime Appointments for a confidential chat. #officejobs