Senior Customer Service Advisor

EL Recruitment Solutions Ltd; Stallingborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A shipping and freight forwarding company in Stallingborough is seeking a dynamic individual to take the lead of their Bookings / Customer Service Team. The role involves managing customer transport bookings, liaising with planners, and ensuring an excellent level of service. Candidates should have prior experience in a logistics or freight environment, possess strong organizational skills, and be IT literate. The company offers a competitive work environment focused on flexible and customized transport solutions.

Qualifications

• Previous experience in a Logistics / Freight environment is essential.
• Confident and approachable personality required.
• High level of organization and attention to detail needed.

Responsibilities

• Lead the Bookings / Customer Service Team daily.
• Act as the contact point for customers regarding transport bookings.
• Create bookings in internal software.

Skills

Organizational skills

Customer service

Problem-solving abilities

IT literacy

Adaptability

Job description

The company is a leading shipping and freight forwarding business, specialising in direct services to Scandinavia, as well as mainland Europe. They offer competitive, flexible and customised transport and logistics solutions for land, sea and air, and are currently looking for a dynamic individual to join their team.

Role description – depending on experience

• Take day to day lead of the Bookings / Customer Service Team
• Customer services – be the contact point for our customers transport bookings and help them with any information that they require
• Take bookings and create in the internal software
• Liaise with transport and export planners

Hours of work :

• Monday – Friday (Apply online only)hrs

Person specification :

• Previous experience in a Logistics / Freight environment is essential
• A confident and approachable person
• A high level of organisation and attention to detail
• Customer focussed with the determination and willingness to deliver an excellent level of service
• Good decision-making skills, ability to evaluate, prioritise and plan while responding to quickly changing workloads
• A methodical, logical approach with good problem-solving abilities, able to work on their own initiative within a time critical setting and as part of a team
• IT literate
• A willingness to learn other roles in the team to build on personal experience