Customer Service Advisor

Fashion & Retail Personnel; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-established retailer in Greater London is seeking a proactive customer service advisor for a temporary role until February 2026. Responsibilities include managing customer enquiries via phone and email, sharing feedback with management, and assisting with administrative tasks. Candidates should have prior customer service experience and excellent interpersonal skills. The position offers a competitive salary paid weekly, along with paid holidays and the opportunity to join a pension scheme.

Benefits

Competitive salary

Paid holidays

Opportunity to join pension scheme

Qualifications

• Previous experience in a customer service role.
• Excellent customer service skills.
• Proactive and enthusiastic attitude.

Responsibilities

• Manage customer service enquiries over phone and email.
• Share customer feedback with senior management.
• Carry out ad-hoc admin tasks for the team.

Skills

Customer service skills

Proactive attitude

Enthusiasm

Tools

Zendesk

Job description

A new opportunity has arisen for a customer service advisor to join this high‑street retailer on a temporary basis starting ASAP until February 2026. The company is a well‑established business specialised in producing high‑quality sportswear and outdoor apparel.

Responsibilities

You will be responsible for managing customer service enquiries over the phone and e‑mail, sharing customer feedback with senior management and any ad‑hoc admin tasks that are needed for the team.

Qualifications

The successful candidate will have previous experience working in a similar customer service role, excellent customer service skills and be proactive and enthusiastic. Prior experience using Zendesk would also be advantageous.

Remuneration

As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as paid holiday and the opportunity to join a pension scheme.

As this role is temporary, it is likely to be filled ASAP, so apply today to avoid missing out!