Customer Service Adviser jobs in United States

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Job Title: Technician Field Services 2 GBR

Date: September 2024

Job Summary:

This role is responsible for providing maintenance and repair of client equipment on Cubic maintained assets, ensuring devices are returned to full service and maintained to the highest possible standard while achieving relevant contractual SLAs.

This position offers the opportunity to work at the cutting edge of technology within the transportation sector.

With an extensive list of high-profile projects, you will be exposed to all areas of transportation technologies, including the latest innovations in automated fare collection and contactless payments.

Continuous training and guidance will allow you to become a subject matter expert within this sector.

Essential Job Duties And Responsibilities:

• Carry out routine and preventative maintenance.
• Respond to and repair Cubic device faults promptly and follow defined maintenance procedures to maximise device reliability and availability.
• Carry out the Minimum Call Procedure (MCP) during any work on Cubic maintained assets.
• Direct responsibility in minimising contractual downtime on devices
• Attend training and development courses.
• To constantly improve performance through training, experience, and KPI feedback
• Ensure asset maintenance is reported in a timely and accurate manner.
• Ensure personal administration is completed promptly, including timesheets, Workday items, and vehicle checks.
• Provide support to the Maintenance Team Leaders and Field Services Managers
• Ensure all relevant working practices comply with statutory health and safety policies and external customer requirements.
• Attend and proactively participate in the Maintenance Team meetings.
• Assist with stock takes when requested.
• To collect and deliver parts from store locations.
• Work in a shift pattern.
• Comply with Cubic’s values and adherence to all company policies and procedures. Code of Conduct, Quality, Security, and Occupational Health, Safety, and Environmental policies and procedures.
• In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their Line or Department Manager from time to time, as may be reasonably required of them.
  
  

Minimum Job Requirements:

Skills knowledge and experience:

Essential:

• Proven hands-on experience in a similar role, including maintenance of equipment.
• Experience of working in teams.
• Mechanical, electrical, or electronic aptitude
• Basic network systems knowledge
• PC Literate
• Full UK Driving Licence
  
  

Desirable:

• Experience of working on SLA-driven contracts
• Basic fibre optic experience
• Microsoft Office skills
• Minor civils experience
  
  

Essential:

Education and qualifications

• HND, C&G or recognised qualification in Electronic or Mechanical engineering
  
  

Desirable:

• Bachelor's degree in engineering
  
  

Personal Qualities

• Have a positive, proactive, and enthusiastic approach
• Excellent interpersonal and communication skills
• Resilient and capable of working effectively under pressure;
• Flexible with the ability to find a solution to problems;
• Good numerate and written skills
• Flexible to work patterns
• Excellent timekeeping
  
  

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Duties, responsibilities, and requirements may change over time and according to business needs.

Worker Type:

Employee