Customer Service Advisor

V3 Recruitment Ltd; Sheet; On-site; GBP 20,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor to manage customer inquiries and orders in Petersfield. The role involves communicating with customers via phone and email, updating them on deliveries, managing product shortages, and ensuring order fulfilment. Candidates should have at least one year of customer service experience and be proficient in Microsoft Excel and PowerPoint. The ideal applicant will have excellent communication skills and a customer-first attitude.

Qualifications

• Minimum of 1 year of customer service experience.
• Strong proficiency in Microsoft Excel and PowerPoint.
• Excellent attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to work independently and meet deadlines.
• Personable, professional, and customer-first attitude.

Responsibilities

• Communicating with customers via phone and email to process orders.
• Updating customers on outstanding and backlogged orders.
• Managing product shortages by offering alternatives.
• Liaising with internal departments for order fulfilment.
• Handling customer complaints with professionalism.

Skills

Customer service experience

Strong proficiency in Microsoft Excel

Strong proficiency in Microsoft PowerPoint

Attention to detail

Organizational skills

Verbal communication

Written communication

Professional attitude

Tools

NetSuite

Job description

Our client is looking for a Customer Service Advisor to work at a location in Petersfield.

Key Responsibilities for the position include:

• Communicating with customers via phone and email to process new orders and provide delivery information and lead times
• Updating customers on outstanding and backlogged orders
• Proactively managing product shortages by offering suitable alternatives
• Liaising with the customer support team for all branding and my-smi related requests, but remaining the single point of contact for the customer
• Liaising with internal departments, including distribution and procurement, to ensure accurate order fulfilment and SKU setup
• Managing your own portfolio of customer accounts and participating in internal service meetings
• Maintaining accurate CRM records and online catalogues, while collaborating with the sales team to track and hand over opportunities
• Handling customer complaints with professionalism and empathy
• Coordinating courier investigations and providing Proof of Delivery (POD) when needed
• Responding to phone calls and email enquiries in a timely and courteous manner
• Processing customer returns, urgent requests, card payments, and sample orders for existing customers
• Preparing customer quotations and resolving invoice queries
• Creating and managing sales orders in NetSuite
• Performing account administration tasks in NetSuite, including updating addresses, contacts, and notes

Key Skills & Experience required for the position include:

• A minimum of 1 year of customer service experience
• Strong proficiency in Microsoft Excel and PowerPoint.
• Excellent attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to work independently and meet deadlines.
• A personable, professional, and customer-first attitude