Dutch Speaking Customer Service Advisor

Gi Group; Stoke-on-Trent; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prominent recruitment agency is looking for a Dutch-speaking Customer Service Representative to join their team in Stoke-on-Trent. You will respond to customer inquiries, manage requests, and collaborate with team members to deliver excellent service. Ideal candidates will have strong multilingual skills, prior customer service experience, and be confident in using tools like Salesforce. This position offers a hybrid working model alongside generous holidays and employee benefits.

Benefits

25 days holiday + 8 bank holidays

Access to Hapi employee benefits platform

Free on-site parking

Qualifications

• Fluent in Dutch and English, both written and spoken.
• Previous customer service experience is essential.
• Strong organisational skills and attention to detail.
• Proficient in Salesforce and Microsoft Office Suite.

Responsibilities

• Respond to customer enquiries via phone and email in Dutch.
• Manage requests including orders, samples, claims, and complaints.
• Ensure timely resolution of customer issues.
• Maintain accurate records and update systems.
• Collaborate with team members to resolve queries.

Skills

Fluency in Dutch

Fluency in English

Customer service experience

Strong multitasking skills

Attention to detail

Problem-solving abilities

Confidence using Salesforce

Excellent communication skills

Ability to work independently

Tools

Salesforce

Microsoft Office Suite

Job description

Are you fluent in Dutch and ready to make a real impact in a fast-paced, customer-focused environment? We’re seeking a proactive and personable Dutch-speaking Customer Service Representative to join a vibrant UK-based team. If you thrive on solving problems, building relationships, and delivering top-tier service, this could be your next big move.

What You’ll Be Doing

• Responding to customer enquiries via phone and email in Dutch
• Managing and prioritising requests including orders, samples, claims, and complaints
• Ensuring timely and professional resolution of customer issues
• Maintaining accurate records and updating systems
• Collaborating with team members to resolve queries and meet performance goals
• Escalating and correcting errors with a solutions-focused mindset

What You’ll Bring

• Fluency in Dutch and English (written and spoken)
• Previous experience in customer service
• Strong multitasking and organisational skills
• Attention to detail and problem-solving abilities
• Confidence using Salesforce and Microsoft Office Suite
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team

Your Schedule

Monday to Friday, 8am – 4pm, 37.5 hours per week. Hybrid working model: 2 days from home, 3 days on site.

Perks & Benefits

• 25 days holiday + 8 bank holidays
• Access to Hapi employee benefits platform
• Free on-site parking

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in Business, pledge members for Neurodiversity in Business, disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trailblazers for Racial Equality matters.

Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Job Title: Dutch Speaking Customer Service Advisor | Company: Gi Group | Location: Stoke, Staffordshire | Posted: Jan 13th 2026 | Closes: Feb 13th 2026 | Sector: Customer Services | Contract: Permanent | Hours: Full Time