Customer Service Advisor - Start Your CX Career in Coventry

Sitel Corp.; Coventry; On-site; GBP 25,000; Full time

Job summary

A global leader in customer experience is seeking a Customer Service Advisor in Coventry. This full-time role involves handling customer interactions, providing support, and ensuring positive experiences. Ideal candidates will have strong communication skills, enjoy problem-solving, and thrive in a team environment. The position offers flexible working hours and a supportive culture that values personal growth and wellbeing. Apply now to join a company that encourages professional development and fosters inclusivity.

Benefits

Financial Wellbeing Support

Lifestyle Benefits Programme

Employee Assistance Programme

Qualifications

• Strong communication skills in verbal and written formats.
• Ability to listen and understand customer needs.
• Comfortable solving problems efficiently.
• Capable of staying calm in challenging situations.
• Open to constructive feedback.

Responsibilities

• Handle inbound and outbound customer calls and emails.
• Provide support and effective solutions to customer queries.
• Log customer interactions accurately using computer systems.
• Collaborate with the team to ensure a positive customer experience.

Skills

Strong communication skills

Active listening

Problem-solving skills

Patience

Adaptability

Positive attitude

Computer proficiency

Job description

A global leader in customer experience is seeking a Customer Service Advisor in Coventry. This full-time role involves handling customer interactions, providing support, and ensuring positive experiences. Ideal candidates will have strong communication skills, enjoy problem-solving, and thrive in a team environment. The position offers flexible working hours and a supportive culture that values personal growth and wellbeing. Apply now to join a company that encourages professional development and fosters inclusivity.