Onsite Customer Service Advisor – Coventry (Growth Role)

Sitel; Coventry; On-site; GBP 12,000 - 25,000; Full time

Job summary

A customer experience leader in Coventry is seeking a Customer Service Advisor to handle inbound and outbound queries. You will provide support and solutions to ensure excellent customer service. The position offers a full-time contract with flexible hours and opportunities for career growth. Ideal candidates possess strong communication skills, problem-solving abilities, and a positive attitude. Join a team that values individuality and supports personal growth.

Benefits

Industry-leading career progression

Lifestyle Benefits Programme

Financial Wellbeing Support

Employee Assistance Programme (EAP)

Qualifications

• Strong communication skills (both verbal and written).
• Ability to understand customer needs.
• Enjoy solving problems and thinking on your feet.

Responsibilities

• Handle inbound/outbound calls and emails in a fast-paced environment.
• Provide support, guidance, and solutions to customers.
• Collaborate as part of a supportive team to achieve success.

Skills

Strong communication skills

Problem-solving ability

Calm under pressure

Adaptability

Team player

Job description

A customer experience leader in Coventry is seeking a Customer Service Advisor to handle inbound and outbound queries. You will provide support and solutions to ensure excellent customer service. The position offers a full-time contract with flexible hours and opportunities for career growth. Ideal candidates possess strong communication skills, problem-solving abilities, and a positive attitude. Join a team that values individuality and supports personal growth.