Customer Service Advisor – Local Government

Havant Borough Council; Havant; On-site; GBP 24,000 - 28,000; Full time

Job summary

A local authority is seeking a Customer Service Advisor to enhance community interaction and provide exceptional customer service. The successful candidate will engage directly with the public, addressing inquiries across various council services. Candidates should have experience in customer service, outstanding communication skills, and a willingness to assist others. This role is crucial for ensuring a positive customer experience while managing various administrative functions. This position offers a competitive salary and excellent benefits.

Benefits

Competitive salary

Generous leave allowance

Free parking

Support for professional development

Local Government Pension Scheme

Comprehensive benefits package

Qualifications

• Experience working in a busy customer services environment with effective communication skills.
• Ability to respond appropriately to customer requests and identify solutions.
• Understanding of IT systems for effective job performance.

Responsibilities

• Provide outstanding customer service via various channels.
• Assist in administrative tasks and maintain accurate records.
• Support customers with self-service services.

Skills

Customer service experience

Excellent communication skills

IT skills

Flexibility

Tools

Microsoft Word

Microsoft Excel

Job description

A local authority is seeking a Customer Service Advisor to enhance community interaction and provide exceptional customer service. The successful candidate will engage directly with the public, addressing inquiries across various council services. Candidates should have experience in customer service, outstanding communication skills, and a willingness to assist others. This role is crucial for ensuring a positive customer experience while managing various administrative functions. This position offers a competitive salary and excellent benefits.