Customer Service Advisor

Challender Limited; Tongham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive service provider is seeking a proactive Customer Service Advisor to join their team in Aldershot. The ideal candidate will possess excellent communication skills, organizational abilities, and a positive attitude. Key responsibilities include managing customer interactions, scheduling repairs, and engaging with insurance companies. This position offers a competitive salary and the chance to work in a supportive environment with opportunities for career growth.

Benefits

Competitive salary

Career development opportunities

Supportive team environment

Qualifications

• Experience in customer service, preferably in automotive sector.
• Ability to manage multiple tasks effectively.
• Commitment to delivering exceptional service.

Responsibilities

• Act as the first point of contact for customers.
• Manage bookings and schedule repairs.
• Liaise with insurance companies for smooth workflow.
• Handle administrative tasks including invoicing.
• Maintain accurate records.

Skills

Communication skills

Organisational skills

Interpersonal skills

Team-oriented attitude

IT literacy

Tools

CRM systems

Job description

About the Role

Challender Recruitment is seeking a proactive and customer-focused Customer Service Advisor (CSA) to join a leading automotive bodyshop team in Aldershot. This is an exciting opportunity for someone with excellent communication skills and a passion for delivering outstanding customer service in a fast-paced environment.

Key Responsibilities

• Act as the first point of contact for customers, providing a professional and friendly service.
• Manage bookings, schedule repairs, and keep customers updated throughout the process.
• Liaise with insurance companies and internal teams to ensure smooth workflow.
• Handle administrative tasks including invoicing, job cards, and compliance documentation.
• Maintain accurate records in line with company standards.

What We're Looking For

• Previous experience in a customer service role within the automotive or bodyshop sector is highly desirable.
• Strong organisational skills and ability to manage multiple tasks effectively.
• Excellent communication and interpersonal skills.
• IT literate with experience using CRM systems.
• A positive, team-oriented attitude and commitment to delivering exceptional service.

Benefits

• Competitive salary based on experience.
• Opportunity to work with a reputable and growing business.
• Supportive team environment with career development opportunities.

If you're ready to take the next step in your career and join a dynamic team, apply today through Challender Recruitment