Hybrid Customer Service Advisor — First-Call Resolution

Incommunities; Baildon; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A regional housing provider in Baildon is seeking a passionate Customer Service Advisor to join their growing contact centre. This hybrid role involves answering queries about rent payments, repairs, and more. Ideal candidates will have a strong background in customer service, excellent communication skills, and the ability to resolve issues efficiently. Competitive salary starting at £26,691 annually, with benefits including pension contributions, annual leave, and wellbeing support. Join a diverse team dedicated to improving lives through quality service.

Benefits

28 days annual leave

Training and development opportunities

Employee Assistance Programme

Gym membership discounts

Cycle to work scheme

Corporate health scheme membership

Qualifications

• Experience working in contact centre environments.
• Ability to handle customer queries across various channels.
• Self-starter with a strong customer focus.

Responsibilities

• Provide first point of contact for customer queries.
• Resolve customer issues on the first call.
• Assist with rent payments, repairs, and complaints.

Skills

Excellent communication skills

Customer service experience

Organizational skills

Ability to work under pressure

Team player

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

A regional housing provider in Baildon is seeking a passionate Customer Service Advisor to join their growing contact centre. This hybrid role involves answering queries about rent payments, repairs, and more. Ideal candidates will have a strong background in customer service, excellent communication skills, and the ability to resolve issues efficiently. Competitive salary starting at £26,691 annually, with benefits including pension contributions, annual leave, and wellbeing support. Join a diverse team dedicated to improving lives through quality service.