French Customer Service Advisor

Workshop Recruitment; North Baddesley; On-site; GBP 26,000 - 27,000; Full time

Job summary

A client-focused recruitment firm is seeking a French Speaking Customer Support Advisor in North Baddesley. In this role, you will handle customer inquiries across various channels, ensuring high-quality service and timely resolutions. Fluency in French is essential, along with a strong background in customer service. The position offers a salary of £26-27K, a 37.5-hour work week, and benefits such as free refreshments and snacks, with a casual dress code and an office-based environment.

Benefits

Breakfast supplied daily

Free parking

Free refreshments and snacks

Casual dress code

Qualifications

• Experience resolving customer enquiries via multiple channels.
• Ability to follow standard processes for customer returns and exchanges.
• Strong collaborative skills to work with teams effectively.

Responsibilities

• Respond to customer inquiries via digital ticketing system.
• Ensure quick and efficient resolutions to customer queries.
• Collaborate with teams to enhance customer service ratings.

Skills

Fluent in French (spoken and written)

Customer service experience

Attention to detail

Positive attitude

Creativity

Self-motivated

Job description

Our client is looking for a French Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the French market, so a fluent French speaker is required. The role would start in February and is a 6-month contract initially.

Main Duties

• Reply to customer enquiries via a digital ticketing system through a range of channels
• Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
• Always follow standard processes to ensure a smooth experience with returns, exchanges, etc.
• Work collaboratively with teams across the business to uphold and improve customer service ratings

Skills and Knowledge

• Fluent French speaking and written
• You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency.
• Positive approach and creative thinker.
• Enthusiastic and self-motivated.
• Extensive customer service experience.

Salary, Hours and Benefits

• £26-27K per annum
• 37.5-hour week
• 6-month contract
• Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off)
• Office based, amazing working environment
• Breakfast supplied daily
• Free parking
• Free refreshments and snacks
• Casual dress code