Customer Service Advisor

Gordon Yates Recruitment Consultancy; East Midlands; On-site; GBP 27,000 - 32,000; Full time

Job summary

A reputable recruitment firm is seeking a Customer Service Advisor to join their team in the Midlands. The role involves supporting customer interactions, resolving queries, and collaborating with various teams to ensure excellent service. Candidates should have prior experience in customer support, strong communication skills, and proficiency in Excel. The position offers a salary of £27,000 plus benefits such as a year-end bonus and 25 days of leave annually.

Benefits

Year-end bonus

25 days leave annually

Full package and insurances

Qualifications

• Prior experience in customer support, customer service, customer success, or similar role.
• Strong clear business communication skills both verbal and written.
• Solid experience using Excel in a business environment.

Responsibilities

• Support day-to-day operations of customer interaction and supply chain.
• Maintain clear administrative records of customer activity.
• Resolve new order queries and delivery challenges.
• Collaborate with operations, logistics, and sales for customer experience.
• Contribute to improving the ops and customer support team.
• Receive ongoing training and development.

Skills

Customer support experience

Strong business communication

Excel proficiency

Positive team impact

Job description

CUSTOMER SERVICE ADVISOR

Our client is a quality-focused growing UK manufacturer supplying leading national and regional customers. They have developed a reputation for product and service excellence across the UK and now need an additional Customer Service Advisor based in their Midlands office.

LOCATION

Office-based sales role (M1 / Sutton-in-Ashfield / Alfreton). Ideal commute from Mansfield, Rainworth, Ravenshead, Hucknall, Nottingham, Nuthall, South Normanton, Ilkeston, Heanor, Eastwood, Langley Mill, Ripley, Derby, Belper, Matlock, Chesterfield, or close.

THE ROLE

The Customer Service Advisor role is an office-based position in comfortable and professional modern offices. Responsibilities include:

• Effectively supporting the day‑to‑day operations of the company’s customer interaction, orders and supply chain.
• Maintaining clear administrative records of customer activity (internal CRM and Excel) for reporting and compliance.
• When necessary, actively supporting customers to resolve new order queries, progress existing projects or deal with delivery challenges.
• Working closely with colleagues in operations, logistics and sales to ensure an excellent customer experience.
• Supported by an experienced leadership team, making a positive contribution to continually improve and develop an effective ops and customer support team.
• Full ongoing training and development from day 1.

THE PERSON NEEDED

Our client is open to considering candidates from a wide range of customer contact backgrounds, but needs to see:

• Prior experience in a customer support, customer service, customer success, or similar role.
• Strong clear business communication skills both verbal and written.
• Solid experience using Excel in a business environment.
• A desire to make a positive impact in a professional and friendly team.

THE REWARDS

£27,000 Basic salary + Year‑end bonus
Full package, insurances, 25 days leave pa.

APPLY NOW!

If you fit the person needed criteria above, please send your CV today! The client is looking to start interviews ASAP. Contact for this role: Joe Grace.