Service Desk à Grande-Bretagne

We are recruiting a Customer Service Assistant on a part-time and temporary (12-month contract) basis, working 30 hours per week including alternate weekends.

The role of Customer Service Assistant: you will be the first and last point of contact during our customers visit to the store. We take pride in delivering high standards and achieve this by processing sales, returns, and enquiries through the tills with a friendly, caring and timely approach; helping customers with any query, contacting colleagues to help with product care tips and availability, lifts to the car, escalating complaints etc.

• Processing
• Sales at the Till Point
• Customer Enquiries
• Managing Incoming Phone Calls
• Cash Handling
• Wrapping and Packing
• Deliver exceptional customer service skills and be able to work at the required pace to ensure swift and polite service through checkouts.
• Promote a warm and welcoming atmosphere; demonstrate enthusiasm, patience, and confidence to work independently and as part of a dedicated team.

• Previous retail experience is desirable but not essential as full training will be provided.

• Generous Company Discount scheme
• Retail discount scheme, saving money on day-to-day spending, days out, and gifts
• Cycle Scheme, helping spread the cost of a bike and saving on tax
• Health Cash Plan, including access to a 24-hour online GP service and coverage for dental and optical appointments
• Time off to support local charities, with an annual paid Charity Day
• Wellbeing support with internal Mental Health First Aiders and external Assistance Program providing free counselling and advice for you and your family
• Company pension scheme for eligible employees
• Free on-site parking
• Up to 38 days of Holiday (pro-rata)
• Uniform provided

Haskins Garden Centres is a family owned, award winning business with 5 destination garden centres across the South of England, each with a large restaurant.