Customer Service Advisor 1

Sitel; Coventry; On-site; GBP 12,000 - 25,000; Full time

Job summary

A customer experience leader in Coventry is seeking a Customer Service Advisor to handle inbound and outbound queries. You will provide support and solutions to ensure excellent customer service. The position offers a full-time contract with flexible hours and opportunities for career growth. Ideal candidates possess strong communication skills, problem-solving abilities, and a positive attitude. Join a team that values individuality and supports personal growth.

Benefits

Industry-leading career progression

Lifestyle Benefits Programme

Financial Wellbeing Support

Employee Assistance Programme (EAP)

Qualifications

• Strong communication skills (both verbal and written).
• Ability to understand customer needs.
• Enjoy solving problems and thinking on your feet.

Responsibilities

• Handle inbound/outbound calls and emails in a fast-paced environment.
• Provide support, guidance, and solutions to customers.
• Collaborate as part of a supportive team to achieve success.

Skills

Strong communication skills

Problem-solving ability

Calm under pressure

Adaptability

Team player

Job description

Your Future Starts Here – Build Your Career at Foundever

Location

Coventry – CV1 3BH (On site role)

Start Date

Monday 16th February 2026

Pay

£12.65 P/H - £24,667.50 P/A

Contract

Permanent - Full time, 37.5 hours per week

Opening Hours

Fully Flexible between Monday – Friday 08:00 – 18:00

Training

2 weeks, Monday - Friday 09:00 - 17:30 (Paid)

Go Further with Foundever

Are you looking for a role where you can make a real difference, help people, and develop valuable skills? At Foundever, we create memorable experiences– not just for our customers, but for every single person who works with us. Our customer service roles offer stability, career growth, and the opportunity to be part of a team that values you.

As a global leader in customer experience (CX), we work with some of the world’s biggest brands, handling 9 million customer interactions every day. Our 150,000+ team members across 45 countriesare the heart of our success, driven by our values, award-winning culture, and commitment to personal growth.

Why Join Foundever?

• Be yourself at work – We celebrate diversity and individuality, making sure everyone feels they belong.
• Industry-leading career progression – 93% of our managers started in frontline roles.
• Regular coaching and support – Your success is our success.
• Lifestyle Benefits Programme – Thousands of discounts on shopping, travel, and more.
• Financial Wellbeing Support – Tools and resources to help you manage your money and plan for the future.

What You’ll Do

As a Customer Service Advisor, you’ll be the first point of contact for customers, handling inbound/outbound calls and emails in a fast‑paced contact centre environment. You’ll provide support, guidance, and solutions, ensuring that every customer receives a positive and efficient experience.

• Deliver outstanding customer service by handling a variety of inbound queries.
• Listen actively to customers and identify their needs.
• Provide clear and effective solutions , ensuring first‑time resolution where possible.
• Work as part of a supportive team , collaborating to achieve success.
• Use computer systems efficiently to log customer interactions and update information accurately.
• Manage multiple conversations confidently while maintaining professionalism and empathy.

What We’re Looking For

We’re looking for people who:

• Have strong communication skills (both verbal and written).
• Are great listeners who can understand customer needs.
• Enjoy solving problemsand thinking on their feet.
• Can stay calm and patient, even in challenging situations.
• Are adaptable and open to feedback.
• Have a positive attitudeand thrive in a team environment.
• Comfortable using computer systems to navigate and process information quickly.
• Ambitious? Great! We love seeing our team grow into leaders.

Wellbeing at Foundever

• Mental Health First Aiders – Trained colleagues available for confidential support when you need it.
• Wellbeing Champions – A dedicated team committed to ensuring you feel supported every day.
• Employee Assistance Programme (EAP) – Free, 24/7 access to professional advice and counselling.
• A workplace that truly values you – A global and national calendar of wellbeing activities designed to support your mental, emotional, and physical health.
• A culture of inclusion and belonging – We celebrate diversity and encourage you to bring your authentic self to work.
• At Foundever, we don’t just talkabout wellbeing – we take action, ensuring you have the tools, resources, and support to feel your best both at work and beyond.

Ready to Start?

If you’re looking for a role where you can grow, be yourself, and make an impact,Foundever is the place for you.

It’s really important you are able to commute to our site so please check the below address before applying: Earlsdon Park, First Floor 53-55 Butts Road, Coventry, Coventry CV1 3BH

Don’t just find a job – build a career with Foundever. Apply today and take the next step.