Customer Care Manager jobs in United States

If you are looking to grow your career at the home of excellent hospitality and premium retail, you’ve come to the right place! We are seeking Sales Advisors to join our team at Fenwick Tunbridge Wells.

We have contracts available in the following departments:

Beauty - 10 hours per week

Womenswear - 20.5 hours per week

Our Sales Advisors are flexible, dynamic, and brand ambassadors for Fenwick. You will build rapport with each customer to ensure they have the best in-store experience.

You will embody our values, working with passion and pride while maintaining our high standards so that every customer experiences our renowned hospitality.

We seek warm, welcoming individuals who are adaptable, courageous, innovative, and goal-oriented to join us on our exciting journey.

Additionally, this role requires specific skills and experience:

• A proven track record in a customer-facing role within a similar business (desirable)
• A strong interest in premium and luxury brands and retail
• An excellent communicator with strong interpersonal skills

• 25% colleague discount across most areas
• 28 days annual leave, increasing by 1 day each year to a maximum of 33 days
• Birthday day off in the month of your birthday
• WeCare: a 24/7 online GP, mental health support, get fit programme, and more
• 'Perks': discounts, exclusive deals, and cashback on various products and leisure activities
• Pension scheme

Fenwick is the UK’s largest family-owned department store group with a rich heritage. We are on an exciting journey of investment, aiming for a future as bold and brilliant as our history.

Our 2,000-strong team works across stores, support functions including Digital, Buying & Merchandising, IT, Finance, People, Customer Service, as well as restaurants and distribution centres. We are always looking for talented individuals to join our growing family and exceed our customers' expectations.