One Stop - Customer Service Assistant

One Stop; Leicester; On-site; GBP 18,000 - 25,000; Full time

Job summary

A retail convenience chain is seeking a Customer Service Assistant in Leicester. The role involves providing excellent service, stocking shelves, and ensuring store cleanliness. Ideal candidates should be customer-focused and ready to work in a fast-paced environment. Benefits include discounts at both the store and Tesco, along with flexible working arrangements.

Benefits

10% discount in One Stop

Discount at Tesco & Tesco Cafe

Discount on F&F Clothing

Discount at Tesco Mobile

Discounts at Tesco Pharmacy

Qualifications

• Experience in a retail environment is preferred.
• Ability to provide excellent customer service.
• Willingness to support store operations.

Responsibilities

• Serve customers and provide great service.
• Encourage customer feedback.
• Maintain cleanliness and organization of the store.

Skills

Customer Service

Teamwork

Communication

Job description

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Client:

One Stop

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Other

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EU work permit required:

Yes

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Job Reference:

fe8d1375e157

Job Views:

11

Posted:

12.08.2025

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Job Description:

One Stop • LE27PT • Apply by 08-May-2025

About the role - What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing the training received to ensure safety at work.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out for proper payment.
• Following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Possibly managing the shift in the absence of your Shift Leader or Store Manager.
• Following all training to keep yourself, others, and the store safe and legal.

If this store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a background check. If the checks fail, the job offer will be withdrawn.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of products and services, including Post Office, vending solutions, and more.

Part of Tesco since 2003, our stores are supported from three distribution centers. We aim to serve local communities with convenience and quality.

Please Note

We only recruit individuals who are above the school leaver’s age. Check the school leaver’s age for your country.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans, exclusive deals, and savings schemes
• Support services including 24/7 online GP, mental health support, and fitness programs
• Annual leave increases with service length
• Retirement Savings Plan, Life Assurance, Car Allowance, and Private Medical Insurance (if applicable)
• Flexible working options like part-time, job shares, phased retirement, and more