Customer Service Representative

William Hill; Alloa; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading betting company in Scotland is seeking retail colleagues to enhance customer experience. You'll welcome customers, process bets, and offer assistance with betting terminals. Ideal candidates will have strong interpersonal skills and a passion for customer service. The role offers flexible working hours and competitive benefits, including holiday entitlement and a pension plan.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday (pro rata)

Paid birthday day off

Subsidised travel for London roles

Pension plan matching up to 4%

Perks and discounts at various outlets

Training and development opportunities

Qualifications

• Age 18+ (it’s a legal requirement).
• Have a passion for delivering great customer service.
• Strong interpersonal and empathy skills.

Responsibilities

• Welcome customers with a friendly face.
• Process bets and assist with customer queries.
• Help customers with betting terminals.
• Build relationships with customers and provide excellent service.
• Champion safer gambling at all times.
• Support managers with shop displays and operational tasks.

Skills

Customer service

Interpersonal skills

Empathy

Job description

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Job description

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What's in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:

• Working hours: We’ve a range of full and part-time hours on offer.
• Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
• Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata).
• Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
• Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
• Pension plan: We’ll match your pension contributions to 4%.
• Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
• Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.

What do you need to be successful?

• Age 18+ (it’s a legal requirement)
• Have a passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life