One Stop - Customer Service Assistant

One Stop; Towcester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading convenience store chain in Towcester seeks a Customer Service Assistant to provide excellent service and support daily store operations. This role involves interacting with customers, stocking shelves, and ensuring store safety and cleanliness. Ideal candidates are passionate about customer care, thrive in a fast-paced environment, and can adapt to flexible working arrangements. Join a dynamic team and contribute to serving the community.

Benefits

Flexible working arrangements

Participate in community events

Qualifications

• Passion for serving customers with excellent service.
• Ability to work in a fast-paced retail environment.
• Understanding of safety policies and procedures.

Responsibilities

• Serve customers with passion and pride.
• Work across all store areas to meet customer needs.
• Maintain a clean, organized store environment.

Skills

Customer Service

Teamwork

Communication

Adaptability

Job description

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One Stop - Customer Service Assistant, Towcester

Client: One Stop

Location: Towcester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

938b7df151de

Job Views:

8

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

One Stop • Towcester • Apply by 23-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and excellent service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety in all tasks through proper training.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living company values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Following security procedures and wearing safety equipment where available.
• Adhering to the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing the shift in the absence of a Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• If applicable, managing Post Office operations, including background checks for criminal and financial history, which must be passed to proceed.

Flexible Working

We support flexible working arrangements to suit individual needs, whether you're starting your career, caring for others, nearing retirement, or adapting to life changes. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing over 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services including cash machines, Post Office, lottery, and vending solutions like Costa Coffee and Tango Ice Blast. We are part of Tesco, acquired in 2003, and operate from three distribution centers in Brownhills, Nursling, and Wakefield.

Please Note

Applicants must be above the school leaver’s age for their country. For details, please check local regulations.