Customer Care Manager jobs in Emirati Arabi Uniti

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London, United Kingdom

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e4d38b9ba630

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28.04.2025

12.06.2025

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It's not every day we have a chance to make the world a healthier place—but here, it’s our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company working at the intersection of healthcare, marketing, communications, tech, and the people at the heart of it all. We collaborate with health and wellness companies to create and inspire healthier, happier, and longer lives. We are looking to add talented professionals to our team.

Job Summary:

Real Chemistry seeks a Senior Account Associate to join our team. You will focus on managing day-to-day projects and client relationships, handling small to medium projects from start to finish, and gaining experience in managing others and delegating tasks.

What you’ll do:

• Plan, prioritize, and manage your accounts, seeking guidance when needed; highlight risks to project delivery.
• Manage administrative tasks like meetings, reports, agendas, and call notes with minimal oversight.
• Monitor project progress across accounts and communicate updates and solutions promptly.
• Deliver small to medium projects on time and within budget, coordinating internal and external resources.
• Delegate tasks effectively to junior team members for their development and project success.
• Understand client needs and preferences, building strong relationships.
• Lead client calls and meetings, providing recommendations and insights.
• Improve writing skills through research, drafting, and content accuracy.
• Proficiently manage assets via VVPM system.

Team management:

• Communicate project objectives clearly internally and externally.
• Develop coaching, delegation, and briefing skills; mentor junior members.
• Understand financial processes; support budget drafting and approvals.
• Accurately complete timesheets and expense reports; review team submissions.
• Engage with developments in medical communications and pharma industries to stay informed and innovative.

This position is ideal if:

• You align with our company values.
• You are adaptable, resilient, and proactive.
• You are highly organized, independent, and able to meet deadlines.

What you should have:

• A relevant scientific degree.
• Previous industry experience.
• At least one year of professional experience.
• Strong organizational, communication, and collaboration skills.
• Ability to work independently and as part of a team.

Working with Real HART: We support flexible working arrangements, with offices in several cities. Employees near offices are expected to attend in person two days a week; others work remotely with quarterly in-person meetings. Our workplace strategy promotes connection, collaboration, and flexibility.

*Notice: Beware of scams impersonating Real Chemistry. Do not share personal or financial information with unverified sources. We are working to stop these activities and protect our community.