One Stop - Customer Service Assistant

One Stop; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail company in Southampton is seeking a Customer Service Assistant to provide excellent customer service and support store operations. Responsibilities include stocking shelves, processing payments, and interacting with customers to enhance their shopping experience. The ideal candidate is passionate about service and can adapt to a fast-paced environment. This position may involve managing Post Office operations, requiring background checks.

Qualifications

• Experience in a customer service role is preferred.
• Ability to work in a fast-paced retail environment.
• Commitment to following safety and store procedures.

Responsibilities

• Provide excellent customer service and stock shelves.
• Process payments and maintain store appearance.
• Encourage customer feedback and ensure safety procedures are followed.

Skills

Customer service

Teamwork

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

• Know your customers and serve them with passion and pride, providing natural and great service.
• Encourage customers to give feedback on their shopping experience through completing the ‘Have Your Say’ survey.
• Work across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Apply the training received to ensure all work is done safely.
• Participate in seasonal, community, and charity events to create an inclusive atmosphere.
• Be knowledgeable about store performance and understand your role in delivering profit.
• Live our values, make everyone feel welcome, and follow store policies.
• Ensure to clock in and out at the start and end of shifts for accurate payment.
• Follow security procedures and wear safety equipment to keep yourself, colleagues, and customers safe.
• Follow the Think 25 policy when serving age-restricted products.
• Respond promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintain a clean, tidy, and organized store environment, keeping aisles clear.
• May be responsible for running shifts in the absence of Shift Leaders or Store Managers.
• Follow all training to ensure safety and legality in the store.
• If this store has a Post Office Local, your duties will include managing daily operations of the post office. You will need to undertake a Post Office Financial and criminal conviction background check, which must be passed to proceed with this role. If these checks fail, the job offer will be withdrawn.