One Stop - Customer Service Assistant

One Stop; Newbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major retail company in Newbury is seeking a Customer Service Assistant to enhance customer experiences and support day-to-day store operations. Responsibilities include serving customers, managing store aesthetics, and following safety protocols. The ideal candidate will thrive in a fast-paced environment and contribute to community events. This role offers various benefits and is suitable for those looking for flexible working arrangements.

Benefits

10% Discount in One Stop

Discounts at Tesco & Tesco Cafe

Discount on F&F Clothing

Discounts on Tesco Mobile and more

Flexible working options

Qualifications

• Ability to provide excellent customer service in a retail setting.
• Willingness to work in a fast-paced environment.
• Flexibility to participate in various store tasks.

Responsibilities

• Serve customers and deliver top-notch service.
• Encourage customer feedback and maintain store appearance.
• Participate in safety and community events.

Job description

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One Stop - Customer Service Assistant, Newbury

Client: One Stop

Location: Newbury, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: a88c46b15135

Job Views: 9

Posted: 12.08.2025

Job Description:

One Stop • Avon Way, Newbury • Apply by 25-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback, ensuring a safe environment for all.

You will be Responsible For:

• Serving customers with passion and pride, delivering natural service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety based on training received.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for proper payment.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Keeping the store clean, tidy, and organized.
• Potentially running shifts in absence of managers.
• Following all safety and legal training.

If the store has a Post Office Local, duties include managing daily operations and passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate your needs, whether you're starting your career, caring for family, nearing retirement, or other life circumstances.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, vending, and more.

Part of Tesco since 2003, our stores are located throughout England and Wales, providing convenient shopping options.

Please Note

We only recruit individuals who have passed the school leaver’s age. Details vary by country.

Colleague Benefits:

• 10% Discount in One Stop
• 10-15% Discount at Tesco & Tesco Cafe
• 20% Discount on F&F Clothing in Tesco Stores
• Discounts on Tesco Mobile, insurance, health checks, and more
• Additional benefits including savings schemes, support services, and flexible working options