Trainee Customer Service Advisor

Jago Consultants; Eastbourne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local recruitment agency is seeking a Trainee Customer Service Advisor in Eastbourne. This role does not require prior automotive experience, as full training will be provided. Key responsibilities include ensuring customers are informed about service and repair needs, advising on repair costs, and maintaining customer records. Ideal candidates will have a passion for the motor trade, strong organizational skills, and a background in customer service. A full driving license is required for this position.

Qualifications

• Previous experience within Customer Service is essential.
• Enthusiastic and passionate about the motor trade.
• Full driving licence.

Responsibilities

• Ensure customers are aware of service and repair work required.
• Advise on estimated costs of repairs.
• Sell additional products as appropriate.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house systems.
• Update customer and vehicle records.
• Document warranty work.
• Prepare and complete invoices.

Skills

Customer service

Organizational skills

Job description

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Trainee Customer Service Advisor, Eastbourne

Client:

Location:

Eastbourne, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2afbeb950628

Job Views:

8

Posted:

12.08.2025

Job Description:

Job Description

We are working on an exciting new role with a Main Car Dealership in the Eastbourne area of East Sussex.

My client is actively looking for a Trainee Customer Service Advisor to join their friendly and busy team.

No automotive experience is necessary – this is a great role for someone who wants to start in the motor trade. Full training will be provided, but strong organisational skills, a friendly manner, and a solid customer service background are essential.

Job Role – Motor Vehicle Customer Service Advisor

Salary – Minimum Wage + bonus

Trainee Customer Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advising on estimated costs of repairs and work to be undertaken
• Selling additional products as appropriate to customers’ needs
• Advising on timescales and collection arrangements
• Producing job cards on in-house computer systems
• Updating customer and vehicle records
• Documenting all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

Requirements for the Trainee Customer Service Advisor position:

• Previous experience within Customer Service is essential
• Enthusiastic and passionate about the motor trade
• Full driving licence

As a Trainee Customer Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and the public.

My client is looking for someone with strong customer service skills, excellent customer rapport, and the ability to deliver great CSI results, along with confidence in up-selling opportunities.