Customer Service Representative

William Hill; Harrogate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading betting company in Harrogate is looking for a Customer Service Representative to engage with customers and provide excellent service. You will assist with processing bets and promoting a safe gambling environment. The role offers a variety of part-time and full-time hours, competitive pay reviews, bonuses, and many perks including a paid birthday off. Candidates must be at least 18 years old and possess strong interpersonal skills.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday annually

Paid birthday day off

Subsidised travel

Pension plan

Perks and discounts

Training and development

Qualifications

• Must be 18 years or older.
• Ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Demonstrating how to use betting terminals.
• Building relationships with customers and providing excellent customer service.
• Championing safer gambling.
• Supporting managers with shop displays and opening/closing activities.

Skills

Strong interpersonal skills

Empathy skills

Job description

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Customer Service Representative, Harrogate

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Client:

William Hill

Location:

Harrogate, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fe73e811fd4e

Job Views:

8

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.

Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.

If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Working Patterns:

• Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working

What's in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:

• Working hours:We’ve a range of full and part-time hours on offer.
• Annual Pay Review & Bonus Scheme:Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
• Holiday entitlement:You’ll be entitled to 28 days holiday annually (pro rata)
• Paid birthday day off:In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
• Subsidised travel:For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
• Pension plan:We’ll match your pension contributions to 4%.
• Perks and discounts:When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
• Training and development:We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.

What do you need to be successful?

• Age 18+ (it’s a legal requirement)
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life