One Stop - Customer Service Assistant

One Stop; Dudley; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading convenience store in Dudley is seeking a Customer Service Assistant. You will provide excellent customer service, maintain store appearance, and assist in daily operations. The ideal candidate thrives in a fast-paced environment and supports community involvement. Benefits include discounts and flexible working options.

Benefits

10% discount in One Stop

10% discount at Tesco

Discounted health checks

Qualifications

• Ability to work in a fast-paced retail environment.
• Experience in providing customer service.
• Willingness to support store operations and maintain its appearance.

Responsibilities

• Deliver excellent customer service.
• Maintain store cleanliness and organization.
• Participate in community and charity events.

Skills

Customer service

Teamwork

Communication

Job description

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One Stop - Customer Service Assistant, Dudley

Client: One Stop

Location: Dudley, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: 40f28e12fdf4

Job Views: 4

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

One Stop • Dudley • Apply by 04-Jun-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment where no day is the same. Your responsibilities include providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

You will play an important role in the daily operations, ensuring a safe, welcoming environment for customers and staff, and continuously seeking ways to improve service through on-the-job coaching and feedback.

You will be Responsible For:

• Serving customers with passion and pride, delivering great natural service.
• Encouraging customer feedback via surveys.
• Working across all store areas, including online, tills, replenishment, vending, and stock routines.
• Practicing safety procedures learned during training.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and contributing to profit delivery.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for proper pay.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, organized, and unobstructed store environment.
• Potentially managing shifts in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and compliance.

If the store has a Post Office Local, duties include managing daily operations and passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life circumstances. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including convenience foods, household essentials, and additional services like Post Office, cash machines, and vending solutions. As a Tesco subsidiary since 2003, we operate from multiple distribution centers and serve local communities throughout England and Wales.

Note

Applicants must be above the school leaver’s age in their country. Check local age requirements for eligibility.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including deals for colleagues and family
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care via Vision Express
• Discounted health checks and flu jabs through Tesco Pharmacy
• Discounted cash plans through Simply Health
• Exclusive savings with various retailers and services
• Annual Save as You Earn scheme
• WeCare support services including online GP, mental health support, and fitness programs
• Incremental annual leave based on service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options to suit different needs