Data Entry and Customer Service Advisor

Gi Group; Derby; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is hiring a Data Entry & Customer Service Advisor in Derby. In this fast-paced, office-based role, you will handle survey data input and customer inquiries with a focus on accuracy and detail. Ideal candidates will have excellent communication skills and a strong customer service background. Full training provided for compliance tasks. Apply for September and October start dates.

Qualifications

• Previous experience in data entry or customer service is preferred.
• High level of accuracy in data handling is crucial.
• Ability to work both independently and as part of a team.

Responsibilities

• Input large volumes of survey data using bespoke verification software.
• Handle incoming calls and provide customer support.
• Proofread and redact comments for confidentiality.

Skills

Strong customer service skills

Attention to detail

Confident telephone manner

Self-motivated and adaptable

Job description

Data Entry & Customer Service Advisor / Holmewood, Chesterfield / £13.55 per hour

Shifts: Rotating shifts - 07:00-15:00 and 15:00-23:00 (including some weekends)

We are recruiting for a Data Entry & Customer Service Advisor to support a high-profile national survey programme. This is a fast-paced, office-based role requiring a strong eye for detail, excellent communication skills, and the ability to work both independently and as part of a team.

Key Responsibilities:

Inputting large volumes of survey data using bespoke verification software
Proofreading and redacting freeform comments to remove identifiable information
Handling incoming calls from NHS staff, members of the public, and charities via the survey helpline
Providing guidance on survey completion and logging call outcomes
Supporting general administrative tasks and assisting with team operations as neededCandidate Profile:

Confident telephone manner and strong customer service skills
High level of accuracy and attention to detail
Ability to balance speed and precision in data entry
Self-motivated, methodical, and adaptable
Willing to support colleagues and "muck in" when needed
Driving is beneficial due to limited public transport to the office (parking available)Training & Compliance:

Full training provided, including MRC compliance training (80% pass rate required for NHS Scotland tasks)Additional Information:

Informal interview process focused on team fit
Possibility of contract extension based on performance and project needs
Overtime may be available during peak periods, subject to approvalThis is a fantastic opportunity to contribute to meaningful public sector work in a supportive and structured environment. Ideal for candidates with previous experience in data entry, call handling, or administrative support.

Apply now to be considered for September and October start dates.

__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Business in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

Job Info

Job Title:

Data Entry and Customer Service Advisor

Company:

Gi Group

Location:

Posted:

Aug 8th 2025

Closes:

Sep 8th 2025

Sector:

Medical, Pharmaceutical & Scientific

Contract:

Temporary

Hours:

Full Time

Welcome to Fresh Jobs the place to find the freshest job vacancies and career advice.